Head of Compliance Operations

About Us

CoinsDo is a Singapore-based blockchaininfrastructure and digital asset technology company providing enterprise-gradeWallet-as-a-Service (WaaS) and digital asset management solutions forbusinesses worldwide. We specialize in secure self-custody wallet infrastructure,multi-chain digital asset operations, and enterprise blockchain solutionsdesigned for exchanges, fintech companies, payment providers, and Web3businesses.
Our platform supports flexible wallet architectures, including bothself-custody and MPC-enabled solutions, allowing enterprises to securely managedigital assets, streamline wallet operations, and scale blockchain-basedservices across multiple jurisdictions and blockchain networks.
As the digital asset industry continues to evolve, CoinsDo is committed tobuilding secure, scalable, and compliance-oriented infrastructure that enablesbusinesses to operate efficiently within an increasingly regulated globalenvironment. We work closely with clients and partners to support securetransaction management, operational efficiency, and regulatory readiness acrossthe digital asset ecosystem.
At CoinsDo, compliance and operational integrity are core to our long-termgrowth strategy. We place strong emphasis on regulatory alignment, AML/CFTstandards, risk management, internal controls, and operational excellence tosupport sustainable business growth in the rapidly evolving blockchain anddigital asset industry.
We are looking for experienced and driven professionals who are passionateabout compliance operations, regulatory frameworks, and the future of digitalfinance to join our growing international team.

For moreinformation, please visit: https://www.coinsdo.com/en

Role Overview

We are seekingan experienced Head of Compliance Operations, responsible for the strategicoversight, implementation and continuous enhancement of the firm’s FinancialCrime framework (FCC).

The role isfundamentally a people leadership and transformation role, with a strong focuson leading the FCC function across three core pillars: Client Due Diligence andMonitoring & Investigations and AML Technology, continuing to buildhigh-performing teams in our offshore centers of excellence to support rapidbusiness growth.

Partneringclosely with internal and external stakeholders, the Head of ComplianceOperations will act as a trusted advisor on KYC/KYB, Monitoring and Investigationsin addition to AML Technology and Systems matters while supporting the Group’scontinued growth in the digital asset custody, card schemes and payments industry.

This role canbe based either in Hong Kong, EU, Australia or Malaysia.

Key Responsibilities

Strategic Leadership & Execution Oversight:

·     Defineand execute a scalable, efficient, and risk-based operating model across thethree FCC pillars: KYC/KYB, Monitoring & Investigations and AML Technology,balancing high-level strategic coordination and an integrated financial crimerisk management framework;

·     Continuouslybenchmark and uplift operational practices to regulatory developments, industrybest practices, card schemes compliance, and emerging financial crime risks acrossjurisdictions.

Framework Build & Optimization

·      Leadthe 1 to 2 continuous setup and scaling of FCC operations infrastructure;

·      Directthe KYC function, including client onboarding, periodic reviews, name screeningand customer due diligence, ensuring consistent application of risk-based standards;

·      Leadthe Monitoring & Investigations function, including transaction monitoring,blockchain analytics, alert management, investigations and suspicioustransaction reporting, ensuring timely detection, escalation and resolution offinancial crime risks;

·      Supportthe CCO in driving continuous process streamlining, standardisation, andautomation across FCC operations to increase efficiency without compromising onrisk controls.

Operational Excellence & RiskManagement

·     Actas the ultimate escalation point for high-risk cases and complexinvestigations, diving into details to provide guidance and definitiveresolutions;

·     DriveFCC-wide improvements in onboarding efficiency, conversion rates, capacityutilization and alerts disposition turnaround time;

·     Worktogether with Regulatory Compliance to ensure FCC operational readiness forregulatory audits, inspections, and internal reviews.

Management Information & Governance

·      Establishtimely and accurate Management Information (MI) to measure FCC operationalefficiency and capacity planning;

·       Analyse MI to identify gaps, trends, andareas of concern, and recommend remedial actions to ensure sustainable controleffectiveness.

Stakeholder& Regulatory Management

·      Partner closely with Compliance, Business,Product, and Technology teams through governance forums, working groups, andregular engagements to embed effective FCC controls within new products,services and operational processes.

PeopleLeadership & Team Development

·     Build,lead, and scale high-performing FCC operations teams;

·     Setclear team structure, roles, and accountability frameworks;

·     Drivestrong performance management, coaching, and capability development programs;

·     Fostera culture of ownership, efficiency, and continuous improvement;

·     Ensureadequate resourcing, workforce planning, and succession planning.

Requirements

·      Minimum 6 years of experience in AML/CFT,financial crime compliance, in a regulated financial institution, fintech,payments, card schemes or combination of the above;

·      Proven track record in building and/orscaling FCC compliance program and operations within a regulated financialinstitution, preferably in respect of digital assets custody and paymentsactivities;

·      In-depthknowledge of digital assets custody, card schemes or combination of the above;

·      Deep knowledge of global AML/CFT,Sanctions, Travel Rule and FATF standards and regulations, with focus onSingapore Hong Kong, Australia and EU

·      Experience with digital assets and/orpayments regulatory laws, FATF standards, regulations and industry bestpractices across Asia and Europe, with focus on Singapore, Hong Kong andAustralia;

·      Strongexperience in both onboarding (KYC/KYB) and compliance operations (transactionmonitoring, investigations);

·      Experiencewith KYC/KYT reg-tech tools, screening systems, and case management platforms(ex: Sumsub, Width, Elliptic,Chainalysis)

·      Strong leadership and team managementskills, with the ability to motivate and develop high-performing teams;

Why This Role

·      Opportunity to design, build and shape a FinancialCrime function from scratch

·      High visibility with senior leadership,and across functional leaders, with demonstrable impact on commercial andcompliance growth strategies

·      Resources ready to build and scale FCCoperations teams globally

·      Platform to drive digital transformationand innovation within FCC compliance