Head of Services, APAC

Company Overview

We are a Singapore-based management consulting firm specializing in digital transformation and a proud Salesforce Partner. We deliver enterprise-grade Salesforce solutions across Asia-Pacific, combining technical expertise with consultative sales, implementation, integration, and managed services.

Job Summary

Lead the APAC professional services team as Head of Services, managing the full services lifecycle from pre-sales through delivery and customer success. Drive profitability, scale delivery capabilities, and maximize client value from Salesforce investments.

Responsibilities

• Define and execute the APAC services strategy aligned with sales and product roadmaps to drive business growth
• Lead, mentor, and develop a multi-country team of Solution Architects, Consultants, and Project Managers to enhance delivery capabilities
• Oversee project portfolios to ensure on-time, on-budget delivery while maintaining high customer satisfaction
• Collaborate with Sales to scope, estimate, and present compelling services proposals for enterprise deals
• Drive operational excellence by improving methodologies, optimizing resource utilization, and developing repeatable intellectual property
• Serve as an escalation point to resolve complex technical or delivery challenges efficiently
• Build and nurture senior client relationships across the APAC region to foster long-term partnerships

Preferred competencies and qualifications

• 12+ years in enterprise IT professional services, including at least 5 years in regional leadership roles within APAC
• Deep knowledge of the Salesforce ecosystem (Sales, Service, Experience Cloud, or Industries) with Salesforce certifications strongly preferred
• Proven experience scaling services teams in fast-growing, partner-led environments
• Strong commercial acumen with experience managing P&L, pricing models, and services sales
• Excellent cross-cultural communication and stakeholder management skills
• Based in Singapore or willing to relocate