Human Resources, Global Employee Support Specialist, Associate

The Human Resources Employee Digital and Service Experience (EDSE) team provides the full range of local HR operational services including, but not limited to payroll, employee benefits, health & safety, onboarding & off-boarding, immigration, data management & Information Systems linked with global HR systems.

As an HR Global Employee Support Specialist, you will help to manage the day-to-day HR Operations activities within the team as a subject matter expert to support the employee population across JPMorgan’s Investment Banking, Asset Management, Private Banking, Treasury & Securities Services and Corporate Sector.

Job responsibilities:

• Provide oversight for benefits related processes and operations, working closely with the cross regional EDSE teams

• Handle queries and escalation from employees in partnership with various stakeholders such as Benefits team in India Corporate Services Centre, Global Mobility team and vendors.

• Reviewing letters, documents and communications related to employment and benefits.

• Communicating with vendors and officers from government authorities where needed.

• Manage SharePoint / intranet site to ensure that benefits information contained therein for employees is up-to-date and accurate.

• Review, validate and reconcile invoices for payment processing.

• Plan and coordinate activities, events or projects with stakeholders and vendors as needed.

• Lead process improvement reviews to ensure efficient and effective services are provided.

• Be a lead for the cross regional or global projects in partnership with the regional management based in Singapore

Required qualifications, capabilities, and skills:

• Minimum Bachelor’s degree or equivalent

• Minimum 6 year of work experience in Human resources, with at least 2 years in a Banking related environment

• Minimum 3 years of experience in payroll is required

• Ability to manage multiple and complicated client relationships at senior management level

• Strong project and process management skills with the ability to multi-task, quickly respond to changing priorities and successfully navigate across tactical and strategic initiatives

• Strong attention to details, follow-through and results orientation

• Strong consultative and influencing skills

• High degree of initiative and autonomy

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=23e5daa28513b1005ba1e3ba2532b6cd