Income Audit Supervisor

Job Summary

The Income Audit Supervisor oversees and reconciles daily hotel revenue across departments, ensuring accuracy, compliance, and proper documentation to support financial integrity and audit readiness.

Responsibilities

• Oversee and reconcile daily revenue transactions from Rooms, Food & Beverage, Banquet, Spa, Gallery, Retail, and other revenue-generating departments to ensure accuracy and completeness
• Prepare, verify, and distribute Daily Revenue Reports promptly to management for informed decision-making
• Supervise and audit Front Office transactions including paid-outs, rebates, allowances, adjustments, house-use rooms, complimentary rooms, no-shows, and cancellations to maintain revenue integrity
• Validate that all rebates, voids, discounts, adjustments, and complimentary transactions have valid documentation and authorized approvals
• Review and reconcile guest ledger, Deposit Ledger, city ledger balances, and Gift Voucher transactions to ensure accurate financial records
• Verify room revenue, occupancy, room statistics, market segments, and PMS-related reports for accuracy and completeness
• Audit POS and PMS system interfaces to confirm accurate transfer and posting of revenue data
• Examine Food & Beverage voids, discounts, cancellations, and banquet revenue breakdowns against supporting documents and Banquet Event Orders for compliance
• Verify Event and Meeting revenues to ensure all charges are recorded and settled according to billing instructions
• Reconcile credit card transactions and investigate discrepancies in collaboration with Finance and Credit departments
• Review all revenue adjustments for proper authorization and adherence to hotel policies and internal controls
• Maintain organized filing and documentation for audit, compliance, and reference purposes
• Assist with month-end closing activities, journal preparation, and revenue-related reconciliations as needed
• Support ad-hoc financial analysis, reporting, and audit requests from Finance and Management teams
• Guide and support junior team members in daily income audit operations to ensure team effectiveness
• Perform other duties as assigned by management to support operational goals

Required competencies and certifications

• Degree or Diploma in Accounting, Finance, Economics, or a related field
• Proven 3 to 5 years’ experience in income audit or similar role, preferably in hospitality, demonstrating ability to manage revenue accuracy and compliance
• Ability to interpret financial data, identify trends, and provide actionable recommendations to improve revenue management
• Advanced proficiency in Microsoft Excel and PowerPoint to present financial information clearly and effectively
• Strong interpersonal skills to collaborate across departments and facilitate communication
• Excellent organizational and time management skills to prioritize and manage multiple tasks efficiently