IT Business Process Consultant

Job Responsibilities:

Stakeholder Relationship Management

• Act as a trusted advisor for business for all new business demands requiring technology or operations enablement / solution
• Prioritize business requests and co-create Business Roadmap with business segments
• Support Function Head for project pipeline, pre-project planning activities, QR prioritization
• Support effective business change by building relationships with business leaders, technology and operational business partners

High Level Solutioning

• Develop high-level solution to illustrate feasibility of achieving target business outcomes
• Align high-level solution with organizational technology roadmap and strategy working in consultation with enterprise architecture and business technology services teams
• Work effectively with the business users and internal technology teams to ensure all aspects of the business requirement is defined and analyzed
• Initiate the implementation plan for Group Technology & Operations (GTO) projects. This will include all activities that the business needs to do to prepare for new operation process and technical components.

Change Implementation Planning & Management

• Undertake scoping and evaluation of new initiatives. Define overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation
• Lead and collaborate with cross-functional and technical teams including business analysts, solution architect, business technology services teams, and testing teams to define/clarify requirements
• Work with the delivery team on the smooth delivery of the solution
• Review Test Strategy, help plan and support the user acceptance testing and help address any issues. Ensures that there is a business perspective on how the new operations and technical capabilities will be delivered to the business.
• Spot potential problems, recognize the risk impact and propose risk mitigation strategies.

Managing RUN

• Manage the communication and regular updates to business stakeholders on ‘critical’ production incidents and problems impacting customer and business operations
• Lead the regular review with business on system stability, responsiveness, production incident, problem tickets including identification of root cause.
• Track for continuous improvement. Ensure early identification and resolution of challenges impacting BAU systems.
• Monitor the fulfilment of service levels between GTO and the business segments and highlighting required actions to close gaps where needed]

Job Requirements:

• Bachelor Degree in Engineering / Business / Finance or equivalent
• Minimum 12 years of relevant banking and/or consulting experience
• Strong business domain knowledge in banking. In particular Retail Banking products such as Core Banking, Online Banking, Retail Consumer Products (e.g. Mortgage, CASA, Deposits, Cards)
• Strong quantitative, analytical, problem solving and process design skills that can translate analysis into solutions that meet business objectives
• Understanding of technology and operational processes across functions / departments in the bank/market.
• Resourceful team player
• Familiar with change management processes and project management fundamentals
• Strategic forward thinking approach to challenges with outstanding communications, influencing, negotiating and persuasion skills
• Passionate, diligent and resilient individual with ability to thrive in ambiguity
• Experience in scoping and evaluation – Defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation