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IT Customer Service @ Bank

salary Salary :

$2,400 - 2,700 monthly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.

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Job Description - IT Customer Service @ Bank

Location: Orchard or Marina View

Contract: until 20th May 2027

Skills:

  • Excellent interpersonal and communication skills, with the ability to explain complex technical concepts in an easy-to-understand manner.
  • Strong problem-solving abilities and a proactive approach to customer service.
  • Tech-savvy with a genuine interest in digital trends and innovation.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Customer-centric mindset with a passion for helping others.
  • Bilingual proficiency may be an advantage in diverse customer environments.


Key Responsibilities

Customer Assistance:

  • Provide prompt and courteous assistance to customers with their general inquiries regarding banking services, products, and digital platforms.
  • Guide customers through self-service options available on digital channels (e.g., mobile banking app, online banking portal, ATMs).
  • Troubleshoot common digital banking issues and provide immediate solutions or escalate complex issues to the appropriate department.

Digital Adoption and Education:

  • Proactively engage with customers to understand their banking needs and identify opportunities for digital adoption.
  • Educate customers on the benefits and functionalities of the bank's digital platforms, including online banking, mobile banking, and cashless payment solutions. Assist customers with the setup and initial usage of digital banking services, ensuring a smooth onboarding experience.
  • Encourage and guide customers to adopt cashless payment methods where suitable, explaining the convenience and security benefits

Interested candidates please share your resume to [email protected] with all details


Regards
Shashi(R23112213)
Just Recruit Singapore Pte Ltd (EA12C6295)

Original job IT Customer Service @ Bank posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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About the Company

JUST RECRUIT SINGAPORE PTE. LTD.

JUST RECRUIT SINGAPORE PTE. LTD.   Just Recruit Singapore Pte Ltd is a human resource solution company that is incorporated in Singapore. We specialize in local and foreign placement. As we have counterparts in Malaysia, China, Taiwan, India, Vietnam & Korea and other parts of Asia, t...

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