IT Operations Manager

Job Description

• Key member of IT Operations team that manages the Company's IT infrastructure and services, including end-user computing.
• Manage and govern IT infrastructure services provided by outsourcing partners and managed service providers as assigned including contracts and billing matters.
• Manage or to be involved infra related projects and solutioning such as tech refresh, upgrades, migrations and building new IT Infrastructure capabilities.
• Part of the IT Operations team to perform daily BAU tasks such as managing incidents, fulfilment of Service Requests, change requests and application support.
• Work with relevant department(s) and users to lead the IT DR coordination, recovery strategy, planning and execution.
• Assist with IT audit management and matters.
• Ensure delivery and solution complies with internal policies, procedures, standards, and compliance requirements.
• Contribute and document IT Ops procedures and standards as needed in knowledge base.
• System and network patching, capacity and performance management.
• Assess system performance and recommend improvements.
• Ensure data is handled, transferred, or processed according to the Company guidelines and established processes.

Job Requirements

• Degree in Engineering/Business/Finance/Computer Science or equivalent.
• Minimum 5 years of experience of strong hands-on technical experience in IT Infrastructure and IT Operations.
• Good understanding of key technologies adopted such as Microsoft Windows Server, Azure Cloud, End User Computing, Active Directory, Virtualization, Networking, Backup/Recovery and Security tools.
• Work experience in FSI (Banking & Insurance) and knowledge in MAS Technology Risk Management (TRM) would be an advantage.
• Relevant Professional Certifications (e.g. Microsoft, Azure Cloud, Networking, Security) would be advantageous.
• Proficiency in ITIL & ITSM. Some project management experience would be beneficial.
• Strong experience in managing internal stakeholders, end users and vendors.
• Good teamwork, problem-solving and analytical skills.
• Fluent in English, both spoken and written.