Junior Application Support Engeneer [L1 & L2]

Project Description:As a member of our Software Engineering Group, we look first and foremost for people who are passionate about solving business problems through innovation & engineering practices. You will be required to apply your depth of knowledge and expertise to all aspects of the software development lifecycle, as well as partner continuously with your many stakeholders daily to stay focused on common goals.

Responsibilities:

• To track and be responsible for providing optimum service levels for day-to-day production support for the Murex/MLC/Risk users (Front office, Back-office, Finance etc).
• To collaborate with third party vendor/other support teams to provide a seamless support model for the business.
• Able to take ownership of high severity issues and follow through to closure.
• Answerable to business users and provide strategic long term solutions and participate in RCA and provide pre-emptive solutions for production stability.
• To assist in rolling out of new version of the application adhering to the best practices of the release management procedures.
• To be able to drive himself/herself to learn new things while dealing with daily production support
• To communicate effectively and work efficiently across different Business and support units

Mandatory Skills Description:

• 2-5 years working in an Application Support environment
• Strong Linux commands and Unix Shell Scripting (automation)
• SQL (preferably MariaDB & Oracle)
• Java/Web-based troubleshooting skills

Nice-to-Have Skills Description:

• Java basics.
• ActiveMQ/Kafka knowledge.
• OpenShift/Docker knowledge (apps running in cloud).
• Familiarity with CI/CD processes.
• Familiarity with SRE tools (JIRA, change management tools, etc.).
Additional Requirements
• Experience in application implementation projects in financial institutions is advantageous.
• Strong analytical and problem-solving skills.
• Ability to perform structured impact analysis.
• Good verbal and written communication skills.
• Proactive, independent, and able to work under pressure.
• Keen interest in providing high service quality and familiarity with 24x7 support environments.