Loan Manager

A well-established hire purchase finance company in Singapore providing innovative financing solutions for consumer and commercial needs. We are urgently seeking an experienced Loan Manager to oversee our lending operations and drive excellence in our hire purchase financing division. This full-time role offers a dynamic, fast-paced environment and the opportunity to lead a team in delivering exceptional financial services.

Key Responsibilities:

• Loan Portfolio Oversight: Manage the end-to-end loan application and approval process, from initial customer inquiry through credit evaluation, documentation, and loan disbursement. Ensure efficient processing with quick turnaround times while maintaining high service quality.

• Risk Assessment & Compliance: Conduct thorough credit assessments and risk evaluations for hire purchase loan applications. Make sound approval decisions in line with company credit policies, and ensure strict compliance with relevant regulatory requirements (e.g., Hire-Purchase Act and Monetary Authority of Singapore guidelines) and internal credit protocols.

• Team Leadership: Lead and mentor a small team of loan officers/credit analysts, providing guidance on complex cases, setting clear performance goals, and fostering a high-performance, customer-service-oriented culture.

• Process Improvement: Identify opportunities to refine loan procedures and approval workflows to enhance efficiency and accuracy. Implement best practices for loan management, documentation, and debt collection in the context of hire purchase financing.

• Portfolio Management: Monitor the health of the loan portfolio, manage delinquency and default rates, and implement proactive measures (e.g., timely follow-ups on outstanding payments) to maintain portfolio quality. Work closely with credit control and collections teams to ensure timely repayments.

• Cross-Functional Collaboration: Collaborate with sales, business development, and finance departments to support business growth, achieve lending targets, and address customer needs. Provide regular performance reports and risk analyses to senior management.

• Customer Service & Problem Resolution: Ensure a customer-centric approach in loan servicing. Address client inquiries or issues promptly and professionally, balancing customer satisfaction with prudent risk management.

Requirements & Qualifications:

• Education & Experience: Minimum Diploma in any field, Business, or a related field. Proven with at least 3 years of hands-on experience in loan management or credit underwriting (hire purchase financing or similar consumer/commercial lending is highly advantageous).

• Regulatory Knowledge: Strong understanding of Singapore’s financial regulations and compliance requirements, especially those relevant to hire purchase financing (e.g., Hire-Purchase Act, consumer credit guidelines, MAS regulations).

• Leadership Skills: Demonstrated ability to lead and develop a team. Experience managing loan officers or credit professionals, with excellent people management and coaching skills.

• Analytical & Decision-Making: Solid credit risk analysis capabilities and sound judgment in loan approval decisions. Ability to interpret financial statements and credit reports to make informed lendin decisions while mitigating risk.

• Attention to Detail: High degree of accuracy in reviewing loan documentation, preparing agreements, and ensuring compliance with all internal policies. Strong organizational skills to manage multiple loan files and deadlines effectively.

• Communication: Excellent verbal and written communication skills. Capable of interacting with customers, stakeholders, and regulators professionally. Ability to communicate complex financial information clearly and persuasively.

• Adaptability & Urgency: Comfortable working in a fast-paced, results-driven environment. Able to handle urgent priorities and adapt quickly to changing market conditions. Immediate availability or short notice period isa plus.