Manager, Customer Info Service, Retail Recon Investigation Center

·      Fulfilling various requests/orders likeProduction, Bankruptcy, Liquidation, Court, Garnishee, Injunction and Estate

·      Fulfill orders and complete compliance relatedactivities like Unusual Activity Reporting and Do Not Onboard listing

·      Ensuring requests are processed with accuracywithin standard Service Level Agreement or specific due date stated in therequests/production orders by the team.

·      Engage both internal stakeholders within thebank and external parties like Law Enforcement Agencies, GovernmentAuthorities, Solicitors and Regulator to fulfill the request/orders

·      All requests must also be processed inaccordance with the Bank’s Compliance guidelines

·      Assist to conduct review and distribute Bank’sAuthorized Signatories to other financial institutions and related parties

·      Prepare MIS Reporting and risk relatedmanagement controls for the Department

·      Review and implement process improvements anddivision automation initiatives

·      Leverage on Data Analytics and drivetransformation initiatives for the Department/Division

·      Reporting into Head of Customer Info Services,Retail Reconciliation & Investigations Centre, Singapore Retail Operations

Requirements:

·      A degree holder in any discipline with min 5years of relevant work experience in Complaints Management, Investigation, transactionverifications, account reconciliations, dispute resolutions, and fraudinvestigations

·      Good knowledge of with banking and/or creditcards process, products and systems

·      Excellent written and spoken communication skills