-NEW- 12 Months CRM Platform Specialist (Financial Services)

Job Responsibilities:

·       Support the ongoing enhancement, optimization and maintenance of CRM platforms, including User Data Platform (UDP), Analytics and Data Cloud.

·       Coordinate with Technology teams to implement CRM system enhancements, fixes and new functionalities aligned with business requirements.

·       Partner with business stakeholders to gather, prioritize and deliver campaign reporting enhancements, ensuring timely implementation.

·       Monitor CRM platform performance, troubleshoot system issues and collaborate with technical teams to drive resolution.

·       Support User Acceptance Testing (UAT) for CRM initiatives, validating system functionality and ensuring business requirements are met.

·       Monitor CRM platform adoption, utilization and data quality, providing regular usage insights and performance reporting.

·       Prepare and analyse monthly CRM campaign performance reports, tracking key performance indicators (KPIs) and identifying opportunities for improvement.

·       Consolidate CRM use cases and best practices across business units to support Group-level reporting and knowledge sharing.

·       Plan, coordinate and manage CRM-related projects, including project plans, timelines, milestones and resource allocation to ensure successful delivery.

·       Collaborate with cross-functional stakeholders to ensure campaigns and CRM initiatives are executed effectively, with appropriate governance, communication and timelines.

·       Manage project risks, dependencies and change requests while providing regular project status updates to key stakeholders.

·       Drive timely follow-up on project deliverables, ensuring milestones are achieved and project objectives are met.

·       Act as the key liaison between business and Technology teams to support successful CRM implementation, continuous improvement and operational excellence.

·       Adhoc tasks & projects as assigned

Job Requirements

·       Minimum Degree in a related discipline

·       Minimum 3 years of relevant experience

·       Able to start immediately or within short notice

Interested candidates, kindly email your detailed resumes in MS word format to [email protected]

Attention to Joseph Koh Wei Jie(R1873431)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R1873431

Data provided is for recruitment purposes only

Business Registration Number:200611680D. License Number: 10C5117