OpenText AppWorks Application (Technical) Manager

Optimum Solutions (Registration Number: 199700895N)

Job Description: Senior OpenText AppWorks Application (Technical) Manager– Enterprise Workflow / AML-KYC Banking
Required Technical Skills

• Must have: 15+ years of overall IT experience.
• 10+ years of hands-on OpenText AppWorks experience across end-to-end implementation.
• Strong experience delivering enterprise workflow solutions within Banking or Financial Services.
• Must have 5+ years OpenText ECM & BPM Architect experience
• Experience working on large-scale enterprise workflow transformation projects.
• Must have experience in: OpenText AppWorks, OpenText BPM, Enterprise Workflow Platforms, Business Process Management (BPM), Case Management Systems, Document Management Systems, Workflow Automation
• OpenText/AppWorks workflow experience with AML/KYC banking processes experience
• Experience in Enterprise Workflow solutions within the banking domain.
• Hands-on experience with OpenText AppWorks, OpenText BPM, or similar workflow platforms.
• Experience in AML/KYC transformation, remediation, client lifecycle management, or compliance workflow projects.
• The ideal candidate should have strong technical knowledge of AML/KYC processes and hands-on exposure to OpenText AppWorks or similar workflow/BPMplatforms.
• Oversee the OpenText AppWorks and development of software systems in organisational units.
• Monitor the results and quality of the different software solutions and projects implemented in the organisation.
• Oversee OpenText AppWorks development of Proof-of-Concept/ solutions and provide technical expertise on the development of software and platform features, ensuring that appropriate security and risk factors are considered.
• Previous working experience as a Senior Tech Analyst in banking or financial services.
• Good hands-on experience of AML/KYC processes, customer onboarding, due diligence, screening, risk rating, periodic review, and case workflows.
• 5+ years experience in enterprise workflow, BPM, case management, or document management systems – Must
• Strong documentation skills: BRD, FSD, process flows, user stories, test cases.
• Good understanding of SDLC, Agile/Waterfall delivery, SIT, UAT, and production support.
• Ability to work with business, compliance, operations, technology, and vendor teams.
• Strong analytical, communication, ownership, and stakeholder management skills.
• Domain: Banking / AML / KYC / Enterprise Workflow

Key Responsibilities

• Lead the technical delivery and management of OpenText AppWorks enterprise workflow applications within the banking environment.
• Analyse business requirements related to AML, KYC, Client Lifecycle Management (CLM), customer onboarding, screening, due diligence, risk rating, periodic review, case management, and approval workflows.
• Design scalable enterprise workflow solutions using OpenText AppWorks and BPM technologies.
• Collaborate with business users, compliance teams, operations, technology teams, and external vendors.
• Work as a OpenText AppWorks TDM for enterprise workflow applications in a banking environment.
• Understand business requirements related to AML, KYC, client onboarding, screening, due diligence, case management, and approval workflows.
• Analyse current workflows, identify gaps, and translate business needs into functional specifications.
• Work with business users, compliance teams, technology teams, and vendors to define workflow and system requirements.
• Prepare and maintain documents such as BRD, FSD, user stories, process flows, use cases, test scenarios, and traceability matrix.
• Support solution design, configuration, testing, defect analysis, UAT, deployment, and post-implementation support.
• Coordinate with development teams on OpenText AppWorks / BPM / workflow platform changes.
• Ensure solutions are aligned with banking controls, audit, compliance, and operational requirements.

Nice to Have

• Knowledge of banking regulatory and audit requirements.
• Basic understanding of APIs, integration, SQL, and system interface concepts