OPERATION MANAGER

. SALES & BUSINESS PERFORMANCE MANAGEMENT

Monitor and analyze daily, weekly, and monthly sales performance

Track revenue, gross profit margin, and key operational indicators

Support sales forecasting and budgeting

Coordinate with the sales team to ensure targets are achieved

Identify business gaps and propose improvement strategies

Oversee customer pricing, quotation workflow, and contract execution

2. OPERATIONS PLANNING & EXECUTION

Manage daily operational activities to ensure smooth workflow

Coordinate logistics, inventory, warehouse operations, and delivery schedules

Optimize operating processes to improve efficiency and reduce cost

Ensure all transactions and documentation are completed accurately

3. CROSS-DEPARTMENT COORDINATION

Work closely with Sales, Finance, Warehouse, and other teams

Facilitate communication between internal teams and external partners

Support implementation of new SOPs, policies, and systems under guidance of direct reporting supervisor

4. QUALITY, COMPLIANCE & SAFETY CONTROL

Ensure operations comply with company policies, industry standards, and legal requirements

Monitor workplace safety and operational risks

Lead corrective and preventive actions when necessary

5. TEAM MANAGEMENT

Supervise operational staff and assign responsibilities

Provide training, coaching, and performance monitoring

Assist with recruitment and manpower planning under direction of direct reporting supervisor

6. AD-HOC TASKS

Support special projects and assignments instructed by the direct reporting supervisor

Handle urgent operational issues when required

QUALIFICATION:

l Keen strategic thinking and planning

l Understanding of budget management and financial monitoring

l Excellent leadership skills, including goal setting, motivating, training and mentorship

l Exceptional interpersonal and communication skills, including writing, speaking and active listening

l Effective conflict resolution and problem-solving skills

l Good organization and time management, including the ability to work well in high-pressure situations with tight deadlines

l Strong analytical thinking skills

l In-depth knowledge of the industry and managerial strategies

l Proven experience as a General Manager or similar executive role

l Experience in planning and budgeting

l Knowledge of business process and functions (finance, HR, procurement, operations etc.)

l Strong analytical ability

l Excellent communication skills

l Outstanding organizational and leadership skills

l Problem-solving aptitude

l BSc/BA in Business or relevant field; MSc/MA is a plus

l Experience / knowledge in tyre industry is an advantage