Operations Executive

Job Description & Requirements

SG EPAY is a leading Singapore-based FinTech company licensed by the Monetary Authority of Singapore (MAS). We empower businesses across the region with innovative digital payment and acquiring solutions, combining technology with strong compliance and exceptional customer service.

Role Overview
We are looking for a detail-oriented and proactive Operations Executive to support our growing business operations. This role is critical to ensuring the smooth execution of daily processes, transaction accuracy, and cross-functional coordination, while enhancing our reputation for operational excellence.

Key Responsibilities

• Handle day-to-day operational and administrative tasks to support payment processing and business activities.
• Monitor and reconcile payment settlements, promptly highlighting and resolving discrepancies.
• Coordinate with internal teams (Finance, IT, Customer Service) to ensure seamless operations.
• Prepare, maintain, and update operational reports, dashboards, and settlement documentation.
• Support onboarding and training for new staff and clients; keep process and compliance documentation up to date.
• Provide timely operational support to merchants and end-users, including handling payment-related queries.
• Ensure accurate record-keeping in compliance with company policies and regulatory requirements.
• Track, document, and resolve operational incidents within agreed timelines.
• Participate in process reviews, identifying opportunities for improvement and control enhancements.
• Assist with ad hoc operational and administrative assignments as required.

Requirements

• Diploma or equivalent qualification preferred; fresh graduates are welcome.
• 1–2 years’ experience in operations, payments, finance, or a related field is advantageous but not mandatory.
• Proficiency in Mandarin (written and spoken) is required to liaise with Mandarin-speaking clients and manage documentation.
• Strong attention to detail, organizational skills, and ability to manage multiple priorities in a dynamic environment.
• Proficient in Microsoft Office (especially Excel) and comfortable with data analysis/tracking.
• A collaborative team player with strong communication and problem-solving skills.
• Ability to work independently with minimal supervision.
• Prior exposure to payment systems, electronic payments, or FinTech operations is a strong plus.
• Flexibility to occasionally work outside standard office hours if business needs arise.

Personal Attributes

• Positive, proactive, and responsible mindset.
• Ability to work with accuracy under pressure and high transaction volumes.
• Customer-focused, with strong communication skills in both English and Mandarin.