Product Support Engineer (JT) (Bank FIS Open Payment Framework)

Must have the experience with FIS OPF (Open Payment Framework) product which is necessary

Job Description

Job Title - L3 Product Support Engineer

Job Responsibility

· Perform root cause analysis on incidents (application, batch and connectivity) and provide a solution for remediation.

· Prioritize defects and plan for production release based on defect criticality or align with the quarterly release

· Develop programs, support end-to-end testing in SIT, support UAT and prepare for deployment to production environments.

· Maintain Production stability by ensuring deployments have completed the necessary risk and impact assessments.

· Follow up on defect closure and meet defect closure KPI

· Share production defect support learning with QA team and development team to improve application quality and minimize future defects

· Perform annual Disaster Recovery (DR) exercise for supported applications

· Provide support to System Engineers on server level patches / upgrade as and when applicable

· Ensure proper knowledge transfer (KT) from project/development team before enhancement release

· Verify and deploy programs and systems

· Troubleshoot, debug and upgrade existing software

· Recommend and execute improvements

Job Requirements

Technical Skills & Experience

· 4 or more years’ in troubleshooting and fixing issues across different technologies/platform

· Strong troubleshooting and problem-solving skills

· Strong written, oral communication skills and ability to manage user/vendor/customer

· Experience with FIS (OPF - Open Payment Framework) product is necessary

· Experience with payment domain and SWIFT message will be a big plus

· Ability to easily adapt to any technology/environment

· Strong working experience with Java, Spring Boot and API (Microservices)

· Experience with databases (SQL) and Object-Relational Mapping (ORM) frameworks

· Experience tuning Kafka components for varying traffic and performance requirements

· Ability to learn new languages and technologies

· Excellent communication skills

· Resourcefulness and troubleshooting aptitude

· Attention to detail

· Experience with Incidents & Problem management

Education

· Degree in Computer Science or related discipline

Primary Contacts

· Lead Developer

· Development Team