I

Production Support Analyst - IS-88092

salary Salary :

$3,000 - 5,000 monthly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Production Support Analyst - IS-88092

Role: Production Support Analyst

Job Requisition Number: IS-88092

Job Level: 3-5 years of relevant experience (L2)

Location: Singapore

Key Responsibilities:

  • To handle level 2 production support activities including review upcoming changes, resolve incident tickets, raise problem ticket, support system maintenance and document knowledge base to shift demand to level 1 production support etc.
  • To provide support during end of day batch run
  • To work with various stakeholders (i.e., incident management, level 2 (group) and level 3 production support, data center operation, user operation, infrastructure support etc) to resolve major incident.
  • To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc) to implement application monitoring, report and dashboard.

Key Requirements:

Must Have:

  • Bachelor’s degree of Computer Science or Engineering
  • Minimum 5 years of experience working in IT industry with relevant experience in technology solution or support service delivery in the banking/financial industry.
  • Good and assertive communicator in speaking & writing.
  • Good analytic and problem-solving skills
  • Able to work in a fast-paced, team-oriented environment and weekend / wee hours.
  • Experience in L2 or L3 production support

Good to Have:

  • Understanding of ITIL, SDLC
  • Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M etc.
  • Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc

Technical Skills:

  • Familiar with OS/400 system
  • Familiar with RPG, COBOL language
  • Have experience with Silverlake banking system is plus point.

Please forward your resume in MS word format to [email protected]

Original job Production Support Analyst - IS-88092 posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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