RESTAURANT MANAGER

Roles & Responsibilities

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations
• Assist in other logistics activities as and when required
• Pick and packing of supplies
• Assist in daily operations
• Verify quantities, condition and type of goods received
• Ensure proper labelling & storing of goods received
• Liaise with suppliers of overseas and local and buyers on delivery schedule
• Check the packing of food products by mixing up of various combinations and proportions of spices which could bring a good quality and flavour of masala powders and various spices powders are in correct proportion.
• Ensure accurate update of goods received and goods issued into system
• Responsible for receiving / packing / collecting of parcels, shipments and documents
• Replenish stock, monitor stock expiry & conduct cycle counts every quarterly
• Maintain and count of stocks properly
• Responsible for good housekeeping and safe workplace
• Dispose obsolete equipment and material