(RLB) Customer Service Representative - Entry Level (Fresh Graduates) (K3)

Working location: UE Bizhub West

Working hours: 10am to 6pm (Monday to Friday)

JOB DESCRIPTION

· Respond promptly to customer inquiries through phone, email, chat, and social media

· Address customer concerns and provide accurate information about products and services

· Building and keeping a good rapport with customers and fully comprehending their needs

· Ensuring that client information is updated and reviewed, including contact information, birthdays, and Social Security numbers

· Maintaining knowledge of current services to provide clients with accurate information

· Setting up appointments or contacting clients after their initial encounter with a salesperson and helping the sales team to boost output

· Finding new clients through participating in networking events and trade exhibits

· Prepare reports on customer service activities, trends, and performance metrics

· Participate in team meetings, training sessions, and performance reviews

JOB REQUIREMENTS

· Minimum Diploma and above

· Ability to handle high-volume customer interactions and remain calm under pressure

· Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R22109519

EA License Number: 22C1278