Salesforce Developer

Key Skills -Salesforce Service Cloud & Omni Studio

Requirements

• Hands-on experience across full project development life cycles (SDLC).
• Strong ability to evaluate and recommend suitable technologies aligned with the Customer’s technology directions (e.g. cloud adoption, enterprise architecture, legacy system modernization, SG Tech Stack).
• Experience in designing and implementing .NET and/or J2EE applications, with excellent data modelling and SQL skills.
• Solid understanding of server-side .NET and/or Java development, Service-Oriented Architecture (SOA), web services, and public-facing web applications / e-services.

KeySkills

·  Proven experience as aSolution/System Architect, with a strong background in system design,performance tuning, prototyping, and system maintenance.

• Hands-on experience with Salesforce Service Cloud / PSS.
• Strong expertise in Salesforce OmniStudio, Apex, and Salesforce Platform API development.
• Proven experience in designing and implementing Service Cloud solutions, with a solid understanding of Service Cloud integrations, case management, and related workflows.
• Experience with third-party system integration using APIs, web services, or middleware platforms (advantage).
• Proven ability to translate and decompose complex business requirements into clear, structured technical specifications and solution designs.
• Strong analytical and problem-solving skills, with the ability to think creatively and propose innovative, “out-of-the-box” solutions.

Salesforce Developer

RESPONSIBILITIES

·        Design,build, and deploy scalable applications using Salesforce platformtechnologies, including OmniStudio, Apex, and Lightning Web Components.

·        Leverage low-code/no-codecapabilities within Salesforce (e.g., Flow, Process Builder, AppBuilder) to automate and streamline business processes.

·        Collaboratewith business analysts, product owners, and stakeholders to translatecomplex business requirements into clear technical specifications.

·        Workacross Salesforce Service Cloud / PSS to enhance customerservice operations, including case management, digital channels, and knowledgebase setup.

·        Designand implement API integrations with third-party systems and internaltools; manage authentication, data mapping, and performance optimization.

·        Participatein agile development processes, including sprint planning, backloggrooming, and daily stand-ups.

·        Conductthorough unit testing, integration testing, and support UAT to ensurehigh-quality, reliable delivery.

·        Maintainclear technical documentation, including architecture diagrams, designspecifications, and support materials.

·        Apply creativeproblem-solving and out-of-the-box thinking to identify technicalsolutions that meet business goals while maintaining scalability andperformance.

EXPERIENCE AND SKILLS NEEDED

·        Bachelor’sor Diploma in Computer Science, SoftwareEngineering, Information Systems, or a related discipline.

·        3+ years of hands-on experience with Salesforce,specifically in Service Cloud / PSS implementations.

·        Strongexpertise in:

o    Salesforce OmniStudio(FlexCards, Integration Procedures, DataRaptors, OmniScripts)

o    Apex, SOQL, Lightning WebComponents (LWC)

o    Salesforce PlatformAPI development and integration

·        Familiaritywith Salesforce DX, Git, and modern DevOps practices.

·        Experiencewith third-party system integration (e.g., REST/SOAP APIs, middlewareplatforms like MuleSoft, Boomi, etc.) is a plus.

·        Provenability to break down complex business needs into manageable technicalcomponents.

·        Excellentproblem-solving skills with a proactive, innovative, and analyticalmindset.

·        Stronginterpersonal and communication skills; ability to work collaboratively incross-functional teams.

DESIRABLE SKILLS

·        Salesforce certificationssuch as:

o    Platform Developer I / II

o    OmniStudio Developer

o    Service Cloud Consultant

·        Experienceworking in agile teams using Scrum/Kanban methodologies.

·        Exposureto CI/CD pipelines and tools such as Gearset, Copado, or Jenkins.

·        Familiaritywith low-code/no-code platforms like Microsoft Power Apps, Mendix,OutSystems is a plus.

·        Exposureto mobile-responsive Salesforce apps and Salesforce mobilepublisher features is an advantage.

Thanks, and Best Regards

Lini

Recruitment Consultant

R22108463