Senior Manager, Finance

The Senior Manager, SSC Service Delivery – PTP is accountable for the end‑to‑end governance, control, and service delivery of Purchase‑to‑Pay including Travel & Expense operations across the Group. The role ensures accurate, timely, and compliant processing of vendor invoices, payments, while driving standardization, control discipline, and continuous improvement across outsourced and in-house PTP teams.

Key Responsibilities

1. PTP Service Delivery & Operations

• Provide end‑to‑end oversight of the PTP process, including invoice processing, credit notes, vendor master data, payment runs, and exception management
• Ensure PTP activities are delivered in accordance with agreed SLAs, KPIs, and service quality standards
• Review operational performance (volumetrics, backlog, ageing, error trends) and drive corrective actions proactively

2. Control & Compliance

• Enforce compliance with Group policies, internal control frameworks, and statutory/tax requirements (e.g. IRAS‑compliant documents, mandatory PO requirements)
• Own and monitor PTP exception and escalation structures, ensuring issues are tracked, remediated, and closed with sustainable actions
• Act as key SSC PTP contact for internal and external audits, including walkthroughs, evidence support, and closure of audit findings

3. Stakeholder & Business Partnering

• Serve as the primary PTP point‑of‑contact for Business Finance, Group Finance, IT, and business division
• Manage senior stakeholder expectations on service delivery, risk issues, and process changes
• Provide clear, timely communication on operational risks, delays, and systemic issues

4. Vendor, Systems & Process Governance

• Oversee PTP system controls and configurations (e.g. SAP, Concur, approval workflows, routing rules)
• Partner with IT and vendors on system changes, defect resolution, and enhancements, ensuring adequate controls are maintained post‑change
• Ensure data integrity across PTP master data and transactional records

5. Team & Vendor Management

• Lead and provide functional oversight to in‑house and outsourced PTP teams
• Set clear expectations for roles, responsibilities, and accountability across segment leads and processing teams
• Coach and guide team leads on operational discipline, issue resolution, and control awareness

6. Continuous Improvement & Transformation

• Drive standardization and simplification of PTP processes across entities and business units
• Identify automation, RPA, and process improvement opportunities to improve efficiency and control robustness
• Support SSC transformation initiatives aligned with Group finance strategy

Key Competencies & Skills

• Strong knowledge of Purchase‑to‑Pay processes and controls
• Solid understanding of SAP and SAP Concur systems
• High control awareness with an audit‑ready mindset
• Strong stakeholder management and communication skills
• Analytical, structured, and issue‑driven approach
• Proven people and vendor management capability

Job Requirements:

• Minimum 8 – 10 years of relevant finance/shared services experience, with significant exposure to PTP operations
• Prior experience in SSC or outsourced service environments preferred
• Degree in Accounting, Finance, or related discipline
• Professional accounting qualifications are an advantage