Specialist / Consultant, Investigations

Roles and Responsibilities:

• Handle complaints, feedback from whistle-blowers, regulators i.e. MAS, CPF, SPF and etc.

• Carry out investigation on customer complaints and misconduct allegation against FSCs in an independent, effective and prompt manner in order to reduce customer dis-satisfaction and facilitates service recovery, thereby enhancing customer’s experience.

• Vet product, sales and marketing materials to ensure that the contents are accurate, not misleading and fit for purpose

• Partner with first line stakeholders to deliver compliance and ethics training and awareness activities.

• Participate and be involved in team initiatives/projects to enhance the market conduct framework

• Undertake regular sales compliance reviews of reps. Conduct portfolio review and assurance testing, where necessary.

• Identify lapses in controls and work with stakeholders on the remediation plan.

• Work closely with supervisor to develop initiatives to support and sustain a desirable culture within the sales force.

• Carry out adhoc tasks and projects assigned by HOD or supervisor.

Minimum Job Requirements:

Education

Bachelor Degree in Business, Management, Economics or Accountancy

Experience

Preferably minimum of 3 years of working experience in compliance, area relevant to the insurance / financial sector.

Certifications/licenses

CMFAS RES5 (or M5), M9, M9A and HI

Compliance qualifications

Special skills

(a) Proficient in data mining / processing applications

(b) Good communication skills

(c) Possess analytical ability