S

Support Engineer, Associate

salary Salary :

$6,000 - 9,000 monthly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Support Engineer, Associate

Job Summary

We are seeking an experienced AS400 Support Engineer to provide application support, maintenance, and troubleshooting for enterprise banking and business-critical systems running on IBM AS400 (IBM i) environments. The ideal candidate will have strong technical expertise in COBOL, RPG, CL, DB2, and batch job processing, along with hands-on experience in production support, incident management, and system enhancements.

Key Responsibilities

  • Provide Level 2 / Level 3 application support for AS400 (IBM i) systems and business applications
  • Monitor and support batch jobs, interfaces, and system processes to ensure smooth daily operations
  • Investigate, troubleshoot, and resolve production incidents within SLA timelines
  • Perform root cause analysis and implement preventive solutions for recurring issues
  • Develop, maintain, and enhance COBOL, RPG IV, and CL programs based on business requirements
  • Work with DB2 SQL for data extraction, analysis, and issue resolution
  • Support deployment and release activities using change management tools such as Aldon
  • Coordinate with business users, development teams, infrastructure teams, and external vendors for issue resolution and system improvements
  • Prepare technical documentation, support manuals, and operational procedures
  • Participate in system testing, deployment validation, and post-release monitoring
  • Ensure compliance with IT governance, security standards, and operational procedures

Required Skills & Experience

  • 4+ years of experience in AS400 / IBM i application support and development
  • Strong knowledge of COBOL, RPG IV, CL, and DB2 SQL
  • Hands-on experience with batch job monitoring and troubleshooting
  • Experience in production support, incident management, and problem management
  • Familiarity with change management and deployment tools such as Aldon
  • Good understanding of application support processes and SDLC
  • Strong analytical and troubleshooting skills
  • Ability to work in a fast-paced production support environment

Preferred Skills

  • Exposure to banking or financial services applications
  • Knowledge of TAMIC online and batch processing
  • Experience with API integrations, XML, JSON, and HTTP interfaces
  • Basic understanding of middleware technologies and IBM MQ
  • Exposure to mainframe environments and legacy systems
Original job Support Engineer, Associate posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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