Responsibilities and Tasks of the Team Leader:
- Customer Billings:
- Billing Process:
- Review and process 100 customer billings in Workday monthly, ensuring timely refunds and collections.
- Ensure that billings are processed within 3 working days, aiming for 95% of billings raised for the respective month
- Debt Recovery:
- Implement debt recovery actions according to policy, with no more than 5% of receivables overdue by 60 calendar days .
Key Skills and Experience Required:
- At least 7 years of relevant working experience in a Finance role.
- Proven leadership and supervisory track record.
- Strong understanding of Financial Reporting Standards, Finance policies, and procedures.
- Competence in managing multiple stakeholders, problem-solving, and organizational skills .
Performance Metrics:
- Ensure KPIs such as timely processing of staff claims, customer billings, and vendor payments are met.
- Maintain a strong focus on accuracy and compliance, especially in bank reconciliations and financial reporting .
Additional Responsibilities:
- Provide monthly KPI performance reports by the second week of the following month.
- Attend periodic meetings with the Account Manager to discuss contract performance and service delivery .
These detailed responsibilities highlight the multifaceted role of the Team Leader in managing financial transactions, ensuring compliance, and maintaining high service standards.