Technical Program Manager, Asia & Middle East

Main Purpose of Job: 

The primary purpose of the job is to provide general oversight and development of the IT systems across our SJP Asia Middle East (AME) business; liaising with local technology providers and users across the AME offices and senior stakeholders across the business. The role will drive engagement with employees and the Partnership across AME to build a fit-for-purpose technology environment, making best use of the technology available in line with the AME Strategy.

This is a broad role covering the end-to-end lifecycle of technology, with a core focus on operations and working with other stakeholders in continuous improvement, introducing change and working on multiple project initiatives as part of the overall development of IT in the region.

Key Responsibilities:

• Facilitate the development of strategic and tactical digital software solutions with internal and external resources to achieve business objectives.
• Establish project scope and define business needs with stakeholders and various other functional groups. Perform business analysis, user story preparation, determine workflow, and give recommendations on process enhancements and system upgrades.
• Manage and undertake end-to-end project tasks from feasibility study, requirement analysis/documentation, and UAT management (including UAT test scripts) to implementation support.
• Evaluate project performance postimplementation and resolve any production issues together with stakeholders.
• Work with SJP IT Service Management and UK project teams to ensure any supporting regional projects are delivered as expected.
• Preparation of project communication materials including but not limited to status updates and steering committee presentations.
• Manage and reconcile conflicts on resource and expectations between stakeholders.
• Drive and support change into SJP AME as determined by AME ExCo.

Requirements:

Job Knowledge:

• University degree with majoring in business, finance, IT or related disciplines.
• 5+ years’ experience in project management, business analysis or product development, covering internal enterprise software solutions or client-facing applications.
• Solid understanding of Agile methodologies, including Epics, Features, and User Stories.
• Strong background in Salesforce administration, configuration, and optimization. Hands-on experience with Salesforce automation tools (Flows, Process Builder, Apex preferred).
• Experience with other technology stacks and Retail / Private Banking or Wealth Management is an advantage.
• Expertise with foundational product management tools like Jira, techniques and principles across discovery, design, build, release, and measure cycle.
• Good interpersonal and leadership skills with the ability to build relationships, influence and manage stakeholders.
• Ability to communicate complex topics effectively at all levels of management and across different business functions.
• Proficiency in spoken and writing English.

People Management Responsibilities:  

The role will need to manage external contractors and vendors. The individual will need to allocate and coordinate work and continually review performance against SLAs.

SJP Business Expertise: 

The individual will need to understand the objectives of the business and how their team integrates with others to help the business achieve these objectives. The individual will also need to gain a broad range of operational knowledge across SJP, with a thorough understanding of the culture, business model and relationships with vendors.  

Nature and Scope of Impact: 

The job will have an impact on a wide range of teams across SJP AME and the performance of the Partnership. The quality and timeliness of the services provided closely relate to the work of others and impact on the effectiveness of the business.

Special Requirements:  

The individual may be required to travel across Asia, the Middle East, India, and to the UK and workout of hours for delivery of projects.