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Responsibilities:
Operational Support & Reporting
· Prepare project status reports, management reports, and dashboards for all scope areas (projects, operations, risk, vendor management).
· Deliver ad hoc reports for urgent leadership decisions and audits, ensuring clarity, accuracy, and actionable insights.
· Track operational metrics (e.g., SLAs, incident/defect rates, lifecycle KPIs) and provide insights for decision-making.
· Maintain reporting cadences and data quality standards; automate recurring reports where feasible.
· Support process standardization and governance across technology operations, including documentation, templates, and SOPs.
Audit & Risk Management
Digital Workplace & Vendor Management
Technology Governance & Vulnerability Management
Key Deliverables
Requirements:
Core Skills & Competencies
· Operational Reporting: KPI design, data quality, dashboarding, storytelling with data.
· Risk & Controls: Control design/effectiveness, risk assessments, issue management.
· Audit Readiness: Evidence management, walkthroughs, remediation tracking, stakeholder coordination.
· Process Governance: SOP creation, standardization, continuous improvement.
· Vendor & Asset Management: Lifecycle planning, procurement coordination, third-party risk awareness.
· Stakeholder Management: Cross-functional orchestration, facilitation, conflict resolution.
· Tools: Power BI, Excel (advanced), Jira, SharePoint/Confluence.
Education:
· Bachelor’s degree in a relevant discipline (CS, IT, Info Systems, Cybersecurity, Engineering)
· Preferred: Enhanced Credentials: Industry-recognized certifications such as CISA, CISM, CISSP, etc)
· At least 8-12 years’ relevant experience preferably in a Finance Institution.
Essential:
Experience
8–12 years in technology operations, risk/governance, or PMO support roles within banking or large enterprise environments.
1. Operational Reporting & Data Analysis
· 3–5 years’ experience in preparing management reports, dashboards, and KPIs.
· Strong ability to interpret complex operational data and present it in a clear, concise, and actionable format.
· Experience with ad hoc reporting under tight timelines for senior leadership.
2. Risk & Audit Management
· Hands-on experience in audit readiness, evidence management, and remediation tracking.
· Familiarity with risk frameworks, issue management, and compliance processes.
· Exposure to GRC tools and regulatory requirements in technology or banking environments.
· CISSP or CISA certification preferred
3. Vendor & Procurement Management
· Preferably with experience in vendor lifecycle management, including onboarding, renewals, and performance tracking.
· Knowledge of procurement processes, contract compliance, and third-party risk assessments.
4. Technology Lifecycle & Governance
· Understanding of technology asset lifecycle (hardware, software, licenses), refresh planning, and obsolescence tracking.
· Experience supporting vulnerability management and compliance validation.
5. Tools & Technical Skills
· Proficiency in Power BI, advanced Excel (pivot tables, macros), Jira, and SharePoint/Confluence.
· Ability to automate recurring reports and maintain data quality standards.
6. Stakeholder Management
· Experience working in cross-functional teams and managing multiple priorities.
· Strong communication skills for presenting data to senior leadership.
Key Domain/ Technical Skills:
· Proficiency in Power BI, advanced Excel (pivot tables, macros), Jira, and SharePoint/Confluence.
· CISSP or CISA certification preferred
D L RESOURCES PTE LTD
D L RESOURCES PTE LTD is an established Information Technology Services Company. The company is focused on providing Information Technology services to our clients based in Singapore, consisting of financial institutions, banks and Multi-National Companies. The principal activities of the Com...
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