Technology Support II

Working in Applications Support means you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You'll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance, and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you'll have the opportunity to develop professionally and grow your career in any direction you choose

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

As a Technology Support II team member in the Corporate and Investment Banking, Payments Technology team, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities

• Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm

• Improve operational stability and availability through participation in problem management

• Monitor production environments for anomalies and address issues utilizing standard observability tools

• Assist in the escalation and communication of issues and solutions to the business and technology stakeholders

• Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure

• Respond to service requests from Client facing support teams, Operations partners, etc

• Manage application and infrastructure to maximize stability and resiliency. Leverage and improve monitoring and alerting capabilities to ensure application SLAs are met

• Develop, test and debug automated tasks (Apps, Systems, Infrastructure)

• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions

• Build and drive adoption for greater self-healing and resiliency patterns

• Participate in the weekend support coverage in a rotational shift with fellow team members

Required qualifications, capabilities, and skills

• Bachelor’s degree in computer science, Engineering, Information Systems or related disciplines

• Minimum 2 years working experience in L1 & L2 support role, experience in application development will be an added advantage

• Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud

• Exposure to observability and monitoring tools and techniques

• Familiar with processes in scope of the Information Technology Infrastructure Library (ITIL) framework

• Familiar with Incident and Problem management, escalation procedures and able to drive incident calls. Possess good analytical and problem resolving skills.

• Proven knowledge of handling Major Incidents

• Possess a good knowledge in Unix, Scheduling and SQL technologies along with Modern technologies including but not limited to Java, Python, etc

• Possess a proactive approach, ownership and accountability and is able to adapt to an SRE (Site Reliability Engineer) mindset

Preferred qualifications, capabilities, and skills

• Knowledge of one or more general purpose programming languages or automation scripting like Java, Python

• Hands-on experience on Kubernetes and exposure to AWS, AI/ML is an added advantage

• Prior experience/knowledge on Payments technology is an added advantage

• Exposure to monitoring tools like Geneos, Splunk, Grafana, Cortex / Prometheus, Dynatrace will be added advantage

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=fdeaa4a99660ea574b54889c06be4dfa