Vice President, Regional End User Employee Experience Lead (Job ID: 10077883)

The Regional End User Employee Experience Lead is responsible for leading End User Onsite Support services across the APAC region. This role provides strategic, operational, and people leadership for onsite support teams based in Singapore and across APAC locations, ensuring a consistent, high‑quality end‑user experience for physical offices and workplaces.
The role is responsible for onsite technology support service delivery across APAC, ensuring consistent execution through standardized processes, a unified regional operating model, and strong risk and control practices. The role also focuses on uplifting team capability through skills development and automation initiatives. The successful candidate will combine hands‑on End User Computing expertise with effective leadership of teams operating across multiple countries.

Job Responsibilities:

• Lead and manage End User Onsite Support teams (non-trading) based in Singapore and across APAC, ensuring consistent, high‑quality onsite support services for regional offices.

• Provide strategic and operational leadership for BAU onsite support, including laptops, desktops, peripherals, meeting room technologies, collaboration tools, and end‑user workplace environments.

• Define, implement, and govern a standardized regional operating model for onsite support across APAC, aligned to global End User Services strategy.

• Bring hands‑on End User Computing expertise to guide technical direction, standards, and complex issue resolution across endpoints, VDI environments, and Microsoft 365 (M365) platforms.

• Design, document, and standardize onsite support processes across APAC, ensuring consistent adoption of tools, procedures, and ways of working.

• Act as the regional escalation point for major incidents, service issues, and operational risks impacting onsite end‑user services.

• Align regional resources and capacity to business demand, ensuring effective coverage across locations, time zones, and office environments.

• Own and govern endpoint inventory management across APAC, including asset lifecycle management, refresh, tracking, and decommissioning.

• Lead regional execution of endpoint patching and vulnerability management, ensuring timely remediation in line with security and risk policies.

• Partner with Cyber Security, Infrastructure, and Risk teams to reduce endpoint‑related risk exposure and maintain a strong control environment.

• Support internal and external audits, regulatory reviews, and technology risk assessments, ensuring control effectiveness and evidence readiness.

• Establish and maintain a robust knowledge management framework, including runbooks, standard operating procedures, and knowledge articles.

• Drive continuous service improvement through automation, scripting, and reduction of manual effort within onsite support operations.

• Lead the development and upskilling of employees, with a strong focus on EUC, VDI, M365, endpoint technologies, and modern workplace support.

• Foster a high‑performance culture focuses on service excellence, accountability, innovation, and continuous improvement.

• Engage senior business stakeholders and regional technology leaders to communicate service performance, risks, and improvement initiatives.

Job Requirements:

• Min 10 years of End User Computing / End User Services within a large enterprise environment in a financial industry.

• Demonstrated experience leading regional onsite support teams, across multiple APAC locations.

• Proven experience in end‑user endpoints and workplace technologies, including Windows OS, ThinOS, VDI, Microsoft 365, and endpoint management tools such as Tanium, Intune, or MECM/SCCM.

• Bachelor’s degree in information technology, computer science, engineering, or a related field.

• Hands‑on experience with scripting and automation, using tools such as PowerShell and/or Python to improve operational efficiency, reporting, or self‑service.

• Experience in process standardization, regional operating model alignment, and service consistency.

• Solid understanding of endpoint patching, vulnerability management, and security controls.

• Experience supporting office productivity, collaboration technologies, meeting rooms, and AV hardware.

• Exposure to automation, reporting, or analytics tools, including Power BI and Microsoft Power Platform (Power Automate / Power Apps).

• Experience with ServiceNow ITSM and modern workplace support tools.

• Strong stakeholder management, communication skills, and ability to operate at both strategic and hands‑on operational levels.

• Experience operating at VP level or equivalent leadership role.

• Prior experience in Banking, highly regulated or global enterprise environments.

• Experience leading regional service transformation or modernization initiatives.
  
  We regret to inform that only shortlisted applicants will be notified.
  (Job ID: 10077883)