12 Months Insurance Claims Admin ($2800 to $3200) #NJN

Raffles Place
12 Months Contract
9am - 6pm (Mon - Fri)

Job Scope

You will be responsible for supporting overall operation of claims admin unit, including participation in continuous improvement of current claims processes and enhancing overall customer’s experience.

• Handle claims registration for Life Insurance and General Insurance Personal Lines within the required turnaround time and ensure that claims are registered accurately in the system.
• Handle screening of medical bills to verify with policy information and status.
• Support claim officers in the requisition for payments on approved claims.
• Liaise with claimants, policyholders and agents on outstanding requirements including sending acknowledgement email Attend to escalated claims enquiries
• Build collaborative relationships with and ensure that claims registration are well managed for both internal and external key stakeholders (i.e policyholders, distribution servicing rep) to achieve claims business objectives.
• Suggest and participate in process improvement projects/ initiatives/ system enhancement, including establish claims best practices.
• Any other ad-hoc projects assigned by supervisor

Requirements

• Diploma in Business Administration or relevant with relevant admin duties or customer service experience

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.