Admin and Operations Executive

Admin& Operations Executive

About the Role

We are seeking a highly organized, proactive, and detail-oriented Admin & Operations Executive to support the day-to-day operations of our business. This role is ideal for someone who enjoys creating efficient processes,coordinating multiple responsibilities, and providing exceptional administrative and operational support.

As an integral member of the team, you will play a key role in ensuring smooth business operations by managing office administration, supporting customer onboarding, maintaining accurate records, coordinating internal activities, and assisting with operational and financial processes. You will work closely with management and various departments to ensure tasks are completed efficiently, professionally, and in a timely manner.

This position requires excellent organizational skills, the ability to multitask in a fast-paced environment, and a high level of integrity when handling confidential information.

Key Responsibilities

1.Office Administration

• Manage daily office administrative activities to ensure smooth business operations.
• Handle incoming correspondence, emails, telephone enquiries, and general office communications.
• Organize and maintain both electronic and physical filing systems.
• Coordinate meetings, appointments, conference calls, and travel arrangements for management.
• Prepare meeting agendas, arrange logistics, and follow up on action items.
• Maintain office supplies, equipment, and coordinate with external vendors where necessary.
• Provide administrative support to management and other departments.
• Perform other administrative and operational duties as assigned.

2.Customer Administration & Onboarding

• Assist with customer onboarding and account setup processes.
• Review customer documentation to ensure completeness and compliance with company requirements.
• Coordinate Know Your Customer (KYC) documentation and perform administrative verification.
• Maintain accurate customer records and ensure timely updates within internal systems.
• Liaise with customers to obtain outstanding documents and information when required.

3.Documentation & Reporting

• Prepare reports, presentations, correspondence, and internal documentation.
• Record accurate meeting minutes and monitor follow-up actions.
• Maintain company databases and ensure information is updated accurately.
• Assist in developing and maintaining operational procedures and documentation.
• Support document control and version management across departments.

4.Operations Support

• Assist in monitoring daily operational activities and transaction workflows.
• Coordinate with internal teams to ensure operational processes are completed efficiently.
• Support continuous improvement initiatives by identifying opportunities to streamline administrative and operational procedures.
• Monitor task progress and ensure timely completion of operational activities.

5.Finance & Administrative Support

• Assist in tracking transaction flow and operational records.
• Support finance-related administrative tasks including reconciliation support, invoice tracking, expense documentation, and payment follow-ups.
• Coordinate procurement requests and maintain records of office purchases.
• Assist in maintaining proper documentation for audits and regulatory reviews where required.

6.Team & Corporate Support

• Coordinate company meetings, training programmes, workshops, and corporate events.
• Assist in employee onboarding and administrative arrangements for new staff.
• Support the implementation of internal policies and office procedures.
• Coordinate with external IT vendors to resolve routine technical issues.
• Foster a collaborative and professional working environment.

Requirements

Education& Experience

• Diploma or Bachelor's Degree in Business Administration, Management, Accounting, Finance, or a related discipline is preferred.
• Minimum 2 years of experience in administration, office management, operations support, or a similar role.
• Experience within the financial services, fintech, banking, or payments industry would be an advantage.

Skills& Competencies

• Strong organisational, planning, and multitasking abilities with excellent attention to detail.
• Basic understanding of accounting principles and financial documentation.
• Proficient in Microsoft Office applications, particularly Word, Excel, PowerPoint, and Outlook.
• Comfortable learning and working with digital systems, cloud-based applications, and office technologies.
• Excellent written and verbal communication skills.
• Strong problem-solving and analytical abilities.
• Able to work independently while collaborating effectively within a team.
• Highly reliable, proactive, and adaptable in a dynamic working environment.
• Demonstrates professionalism, integrity, and discretion when handling confidential information.
• Strong commitment to accuracy, compliance, and continuous improvement.

Personal Attributes

The ideal candidate should be:

• Well-organised and highly dependable.
• Positive, resourceful, and eager to learn.
• Customer-focused with excellent interpersonal skills.
• Able to manage multiple priorities under pressure.
• Self-motivated with a strong sense of ownership and accountability.
• Committed to maintaining high standards of professionalism and confidentiality.

Why Join Us

You will be joining a collaborative and forward-thinking organisation where your contributions directly support the success of the business. We value initiative, continuous learning, and professional growth, providing opportunities to develop your skills while making a meaningful impact across the organisation.