admin assistant

You will be reporting to the Student Support Services Director.

Student Support Executive

The role of a Student Support Executive is crucial in providing comprehensive support to students throughout their educational journey.

Key responsibilities include:

• Onboarding and Orientation: Assisting students with the onboarding process, explaining policies, and providing guidance on the timetable and attendance.
• Academic Support: Monitoring attendance and academic progress, flagging at-risk students early, and arranging academic advising or teacher consultations.
• Administrative Tasks: Managing student requests, conducting orientation, and ensuring timely responses to student inquiries.
• Support Services: Coordinating referrals for welfare, housing, medical, counselling, and financial assistance where applicable.
• Record Keeping: Maintaining accurate student records, tracking and closing tickets from email and helpdesk, and preparing evidence for internal reviews and audits.
  The ideal candidate for this role should possess a minimum of 2 years of experience in student services, academic support, admissions support, or a closely related field. They should be outgoing, comfortable meeting students in person and online, and able to handle difficult conversations professionally. Strong service mindset, clear written and verbal communication, and organizational skills are also essential.

You will need to liaise with Indian Agents from India as well as agents from South East Asia.

Being able to communicate in Tamil or Hindi is a plus