Admin Assistant

Key Responsibilities

1. Customer Support & Inquiry Management

• Omnichannel Support: Professionally and promptly handle customer inquiries across phone, email, WhatsApp, and walk-ins.

• Technical Guidance: Provide clear, accurate product information and basic troubleshooting for BUZUD medical devices, including Continuous Glucose Monitoring Systems (CGMS), ECG smart rings, and blood pressure monitors.

• After-Sales Care: Assist customers with order processing, product returns, warranty registrations, and physical device calibrations.

• Case Resolution: Log customer feedback, resolve complaints, and manage service requests within defined timelines, keeping accurate records in the CRM database.

2. Care Coordination & Administration

• Equipment Rental Logistics: Seamlessly coordinate oxygen concentrator rentals, delivery confirmations, and collections alongside hospitals, next-of-kin, and the Agency for Integrated Care (AIC).

• Cross-Department Liaising: Work closely with the Sales, Operations, and Technical Support teams to escalate and resolve complex technical issues.

• Admin Support: Handle essential paperwork, process transactions on the Point of Sale (POS) system, and manage general office documentation.

3. Showroom & Retail Support

• Merchandising & Presentation: Maintain a clean, organized, and premium environment on the showroom floor in line with BUZUD's brand standards.

• Inventory Control: Track and organize showroom stock levels, prepare items for sales team delivery, and assist with periodic inventory audits.

• Event Assistance: Support on-site retail operations, roadshows, and community wellness events as needed.

4. Compliance & Upgrades

• Data Protection: Strictly observe company policies and PDPA (Personal Data Protection Act) regulations regarding sensitive patient and customer health data.

• Upselling Support: Identify natural opportunities during support interactions to suggest upgrades, accessories, or complementary health products.

Requirements & Qualifications

• Education: Nitec / Higher Nitec in Business, Customer Service, Healthcare, or a related field.

• Experience: 1–3 years of customer service experience, preferably in healthcare, medical devices, hospitality, or consumer electronics.

• Skills & Tools:

  • Proficient with CRM systems and Microsoft Office applications.

  • Strong communication skills; fluency in English is required (proficiency in other languages to assist non-English speaking elderly patients is highly advantageous).