Admin Cum Operations Support

Key Responsibilities

• Record and maintain all incidents related to shuttle bus operations.
• Follow up and liaise with workshops regarding vehicle servicing, repairs, and maintenance matters.
• Arrange and coordinate drivers to send company vehicles for servicing and repairs.
• Monitor and ensure all buses are clean, safe, and in good operating condition.
• Conduct regular checks on bus cleanliness and vehicle conditions.
• Update internal systems for vehicle deployment and shuttle driver arrangements.
• Prepare and submit rider sheet reports and operational reports on time.
• Reply to customer enquiries through phone calls, WhatsApp, and emails in a professional manner.
• Follow up on customer feedback, complaints, and operational matters.
• Work closely with the Shuttle Operation Supervisor on daily operational planning and coordination.
• Participate in hotline duty rotation once a week to support operational hotline matters.
• Assist in daily administrative duties and operational coordination when required.

Requirements

• Minimum GCE ‘N’ / ‘O’ Level or equivalent.
• Prior experience in transport, logistics, operations support, or administrative roles will be an advantage.
• Able to communicate effectively in English and Mandarin to liaise with drivers and customers.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Responsible, organized, and able to multitask in a fast-paced environment.
• Good teamwork and communication skills.
• Able to work independently with minimal supervision.