Admin Executive

Job Summary

We are looking for a detail-oriented and proactive Admin Executive to manage our end-to-end SIM card administrative lifecycle. This role bridges the gap between physical inventory management, online consumer fulfillment, corporate client onboarding, and basic financial coordination. The ideal candidate is highly organized and detailed.

Inventory & Order Fulfillment

• Inventory Management: Monitor and maintain optimal levels of SIM card inventory to prevent stockouts or over-ordering.

• Audit Control: Conduct regular audits to ensure physical SIM stock aligns perfectly with system and database records.

• Consumer Order Fulfillment: Manage the end-to-end fulfillment process for online consumer orders, including the accurate picking, packing, and preparation of SIM cards for delivery.

• Delivery & Status Tracking: Ensure timely dispatch, monitor shipment statuses, and resolve any delivery discrepancies for both B2B and B2C orders.

Corporate Client Support & Onboarding

• Sales Liaison: Work closely with the Corporate Sales Manager to handle corporate email inquiries and manage client requests efficiently.

• Account Onboarding: Facilitate the seamless onboarding of new corporate clients by guiding them through standard procedures and setup requirements.

• Issue Escalation: Act as a critical touchpoint for existing clients, resolving routine inquiries and escalating complex issues to the Corporate Sales Manager & Technical Operations when necessary.

• Coordination: Maintain consistent communication with corporate customers on after sales product experience and internal teams to resolve / improve on corporate customers feedback. 

Financial Operations & Accounts Receivable

• Billing Coordination: Collaborate closely with the Finance team to ensure all corporate invoices are generated and issued accurately and in a timely manner.

• Payment Follow-up: Monitor outstanding accounts and proactively follow up with corporate clients regarding overdue payments to minimize aging receivables, whenever possible. 

Reporting & Administrative Support

• Data Compilation: Compile and submit accurate sales and fulfillment reports to the Reporting Manager or other stakeholders on a scheduled basis.

• Ad-Hoc Support: Perform miscellaneous administrative duties and other administrative assignments requested by the reporting manager. 

Qualifications & Requirements

• Minimal 2 years of experience in Admin Operations, Inventory Management, Customer Support, or Fulfillment. Experience in the Telecom or E-commerce sector is a strong advantage.

• Proficiency in Microsoft Office, particularly Excel (for inventory tracking and report compilation).

• Soft Skills:

• High Attention to Detail: Crucial for managing accurate stock levels, packing consumer orders correctly, and analyzing data.

• Communication: Excellent written communication skills for managing corporate client relations and cross-departmental collaboration (Sales and Finance).

• Time Management: Ability to prioritize tasks effectively, moving efficiently between desk-based administrative work and physical order packing.