Admin Executive (Jewellery Retail)

Role Overview

• Our client is looking for an Admin Executive to support its day-to-day operations.
• You'll help keep customers, designers, suppliers, and the retail team aligned, making sure orders are processed correctly, stock is accounted for, and work moves smoothly from enquiry to delivery.
• The role suits someone organised and detail-focused who is comfortable managing several tasks at once in a busy retail environment.

Key Responsibilities

Orders & admin

• Maintain daily sales reports, tracking sheets, and project records.
• Manage customer enquiries and orders through internal systems.
• Ensure order forms are complete, accurate, and production-ready.
• Handle general office and operational admin as needed.

Production coordination

• Track each order from confirmation through to delivery.
• Coordinate with suppliers on drawings, production progress, and timelines.
• Communicate customer requirements and specifications clearly to the design team.
• Follow up with internal and external contacts to keep schedules on track.

Quality control

• Check each finished piece before it reaches the customer.
• Confirm items match the design brief and meet company standards.
• Work with the relevant team to resolve any issues.

Inventory & store operations

• Maintain accurate records of jewellery, gemstones, and materials.
• Assist with stock takes and reconciliations.
• Support store operations — tagging, labelling, pricing, merchandising prep, and store admin through a camera.
• Keep stock records and documentation up to date.

Logistics & fulfilment

• Arrange shipping for customer orders and supplier deliveries.
• Prepare packaging and shipping documentation.
• Print certificates, invoices, labels, and other operational materials.
• Coordinate courier collections and deliveries.

Requirements

• Diploma and above or equivalent preferred.
• One to three years in admin or operations, ideally in retail, jewellery, or luxury goods.
• Organised with strong attention to detail.
• Good communication and interpersonal skills.
• Able to manage multiple stakeholders and projects at once.
• Quick to learn new software and digital tools.
• Fluent in English and Mandarin, spoken and written.
• Logical, resourceful, and able to work independently.
• An appreciation for jewellery, gemstones, fashion, or luxury retail.
• An artistic eye and the ability to read design concepts and technical drawings.
• Experience with CRM or inventory management systems.

About Us

Thirteen Employment Agency is a licensed agency: 25C2988

You may also drop resumes to [email protected] titled "Admin Executive (Jewellery Retail)".