Administration and Account Executive

Job description

Responsibilities

a. Support to Account

• Send or upload preventive maintenance service report to Account Dept for billing to customers

• Review and submit quotations by SI to management for approval

• Raise invoice to P-Order system for approval and payment

• Follow up with account for the payment related issue of vendor or SI

• Review and process all claims for IT & Service depts. Check, record and submit to Account Dept for payment.

b. Support to HR

• Upload duty roster into Easytime system  

• Check and generate monthly overtime reports to HR Department

c. Additional Job Scope

• Plan service technicians’ monthly duty roster

• Do general filling and data key in

Service Support

a. Equipment Sale carpark

• Plans preventive maintenance schedules and email preventive maintenance notification and tentative schedule to respective MA by email

• Compile Preventive Maintenance and service reports from Service technicians after completion of service for general filling and billing

• Work with EPS operation and Account Dept on any billing issues

• Contact MA /customer and follow up on outstanding cases before performing closures

• Coordinate work with zone managers and request PO assistance if need to

b. HDB Carparks

• Review daily HDB cases inside SRS and CC daily report.

• Follow up on outstanding cases by arranging tech and perform closures after work done.

• Coordinate work with zone managers to follow up on outstanding cases under their respective coverages. Request site staff RO for assistance if need to

• Receiving call and coordinate work with CC staff for any urgent cases

• Escalate and follow up cases with external vendor for any fault due to equipment failure. (Nets, Singtel, Dcrypt and SI etc.).

• Assist HDB admin to modify and updated report which need submit to HDB

c. Private Carpark

• Plans preventive maintenance schedule for private carpark and email service report to zone manager

• Review daily private cases inside SRS and CC daily report

• Coordinate work with private carpark operation and zone managers to follow up on outstanding cases under their respective coverages. Request PO assistance if need to

• Follow up on outstanding cases by arranging tech and perform closures after work done

• Escalate and follow up cases with external vendor for any fault due to equipment failure

Requirements

• Computer literacy and proficient in Microsoft Office.

• Bilingual preferred.

• At least 2 years of relevant experience.

• Meticulous and attention to details.

• Responsible, proactive, show initiative to learn and to adapt to changes.

• Team player with good communication skills.