Administrative Assistant (Luxury Hotel Member Services)

Company Overview

TouchPoint has designed and managed loyalty, rewards, and customer engagement solutions for the hospitality industry since 2003. Trusted by leading brands like Marriott International and Mandarin Oriental Hong Kong, TouchPoint combines technology and talent to strengthen hoteliers’ connections with local guests.

Job Summary

Provide timely, professional support to hotel members and assist the Office Manager with administrative tasks, content management, and office operations to ensure smooth daily functioning at the City Hall location.

Responsibilities

• Respond promptly and professionally to hotel members’ inquiries via email and phone to ensure high customer satisfaction
• Manage member app content updates to maintain accurate and engaging information for hotel clients
• Assist the Office Manager with general administrative duties and office operations to support efficient workflow
• Handle phone calls positively and professionally to maintain strong client and member relationships
• Use mobile applications effectively to support member experience
• Stay proactive in learning hotel updates to provide informed assistance
• Collaborate with team members to maintain a positive and productive work environment

Preferred competencies and qualifications

• Proficient in MS Office applications including Word and Excel to support administrative tasks
• Good listening, communication, and interpersonal skills to engage effectively with members and colleagues
• Good command of English; Mandarin proficiency is an added advantage

Other Information

• On-the-job training will be provided
• Working hours: Monday to Friday, 9:00am to 6:00pm