Administrative Executive (Take A Break Programme, TAB)

To provide administrative support, feedback, data collection and evaluation of Take-a-Break programme.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Administration & Operations

• Responsible to programme head and division director in all matters pertaining to the administration and streamlining of TAB.

• Handle all Information & Enquiries and conduct assessment to recommend outcome of a referral to TAB as a core responsibility

• Update and manage dashboards

• Suggest practices for the efficient and effective operation and management of services and assist in implementing those policies and practices.

• Responsible for achieving key performance indicators in the client reach, outcomes and impact. This includes completion of progress reports and assisting in data collation, or analysis for planning and reporting purposes in a timely manner.

• Collaborate with and respond to funder on any queries on TAB programme cases.

• Provide administrative support and coverage to other TAB colleagues.

Service Management

• Triage, manage and deploy respite service providers, as relevant to the needs of the clients and caregivers / families.

• Manage working relationship with key stakeholders etc such as mediating between social workers (applying on behalf of clients / caregivers) and service providers

• Find out the needs of the clients/caregivers in the area and collate the data

• Collaborate with funder and appointed service providers to identify service pain points and work towards solutioning.

Networking & Professional Matters

• Network, participate and contribute professionally through work with relevant professionals and stakeholders that involves TAB programme.

• Represent TAB to undertake outreach efforts to referral agencies, community organisations and any other relevant agencies

• Supervise TAB colleagues that may include social worker, programme assistant and social work associate and work with caregivers/clients to offer services to the clients.

Other Duties

• Any other duties as may be assigned from time to time.

JOB HOLDER REQUIREMENT

• A diploma or degree in any discipline related to social sciences or related disciplines

• At least 3 years of relevant working experience in administrative work or managing programmes for people with disabilities. Experience in social service sector preferred.

• Analytical, flexible, resilient and ability to see different perspectives and draw connections

• Confident as an independent worker and a team player

• Good interpersonal skills