Administrative Executive (Visa Services)

• Position : Administrative Executive (Visa Services)
• Location : Tanjong Pagar
• Working hours : 5.25 Days Work Week – Monday to Friday: 9.00AM to 6.00PM, Alternate Saturday: 9.00AM to 1.00PM
• Salary (commensurate with experience) : Up to $3,500 + Quarterly Incentive + Performance Bonus + 14 Days Annual Leave + Off-in-lieu for Saturdays Worked
• Duration : Perm
• Industry : Immigration Consultancy

Responsibilities:

• Serve as the main point of contact for clients applying for US, Canada and Singapore visas.
• Provide end-to-end support for visa documentation, application preparation and submission.
• Advise clients on visa requirements, eligibility, timelines and required documents.
• Review client documents to ensure accuracy and completeness before submission.
• Coordinate appointments with embassies, consulates, visa centres and relevant parties.
• Liaise with internal teams and external service providers to support case processing.
• Monitor application progress and provide timely updates to clients.
• Handle client enquiries, resolve issues and escalate complex cases when required.
• Maintain accurate records in the case management system.
• Stay updated on immigration procedures, policy changes and application requirements.

Requirements:

• 1–3 years of experience in immigration, client servicing or administrative support.
• Prior knowledge of US, Canada or Singapore visa processes will be advantageous.
• Good written and spoken English and Chinese to support client communication.
• Detail-oriented, organised and able to manage multiple cases independently.
• Customer-focused with strong follow-up and problem-solving skills.
• Proficient in MS Office; experience with CRM or case management systems is an advantage.
• Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only

Email to: [email protected]

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***We do not charge our candidates any referral fee nor bind them with any contract.***

Jeslyn Tan

Deputy Consulting Director (APAC)

Reg no.: R21101247 | EA No: 13C6684

Our shortlisting process takes 3 working days, and only shortlisted candidates will be contacted.

If you do not hear from us within this period, your application was not shortlisted. We encourage you to continue your job search, and we will contact you should a suitable opportunity arise. We wish you all the best.