Administrator, MICE Integrated Services

Job Responsibilities

• Provide administrative support in the MICE Integrated Services Team for Sales and MICE Teams
• Contribute to the various work processes of Pre-Sales, Contracts Management and Post-Sales
• Responds promptly to business leads received via email or phone
• Maintain an accurate and detailed records of customers and business leads in systems
• Primary prospecting management and lead assignment for Sales Team
• Prepare contracts, proforma invoices and perform the related routing processes
• Perform booking recap process on signed contracts to ensure data accuracy and terms are in line with our policies
• Banquet Event Order summary and distribution
• Administrative and operational requisitions of events related items through Ariba system
• Track inventory of all supplies and premiums inclusive of inventory management
• Perform administrative function in MICE Management team in learning and talent development such as tracking of recertification and training completion, training enrollment, coordination of trainings requisites with vendor, management of financial transactions and accruals.
• Perform administrative functions within the Department, make discretionary decisions and interface with all appropriate Departments on the property
• Perform other related duties as assigned by the Reporting Manager
• Maintain confidentiality of all materials
  

JOB REQUIREMENTS

Education and Certification

• Minimum Diploma education

Experience

• No former experience required

Other Prerequisites

• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
• Strong written and verbal communication skills
• Maintains a professional appearance in line with company grooming standards
• Detail-oriented with a structured and task-focused approach to work
• Highly adaptable with the ability to respond effectively to changing priorities
• Strong time management and organizational skills
• Able to work both independently and collaboratively within a team environment
• Positive, approachable, and able to build effective working relationships
• Comfortable working in a fast-paced and dynamic environment