Aesthetic Clinic Manager

Clinic Manager (Medical Aesthetics)

Employment Type: Permanent | Full-Time

Location: Singapore

Working Hours: 5.5-day work week (Monday to Friday, with a half-day on Saturday. No work on Sundays or Public Holidays.)

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Join AEON Medical

AEON Medical is a premium medical aesthetics clinic affiliated with PharmaResearch, the Korean biopharmaceutical company behind Rejuran®, one of the world’s leading regenerative aesthetic treatments.

As we continue to expand, we are seeking an exceptional Clinic Manager to join our leadership team.

This is more than a management role. You will play a pivotal role in leading clinic operations, driving business performance, developing a high-performing team and delivering exceptional patient experiences.

We are looking for an inspiring leader who leads with integrity, takes ownership, thrives in a fast-paced environment and is passionate about operational excellence, patient care and people development.

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Why Join AEON Medical?

Be Part of a Global Aesthetics Brand

Join a medical aesthetics clinic affiliated with PharmaResearch, the company behind the globally recognised Rejuran® regenerative aesthetics brand.

Professional Growth

Receive continuous product education, leadership development, external training opportunities and exposure to the latest advancements in Korean medical aesthetics.

Career Progression

Grow together with a rapidly expanding organisation where initiative, leadership and performance are recognised and rewarded.

Collaborative Culture

Work alongside passionate doctors and healthcare professionals in an environment that values teamwork, professionalism, accountability and continuous improvement.

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Key Responsibilities

Clinic Operations

* Lead and oversee the day-to-day operations of the clinic, ensuring smooth, efficient and patient-centred workflows.

* Coordinate clinic operations across doctors, therapists, patient service executives and support staff.

* Ensure efficient appointment scheduling, patient registration and seamless patient journey management.

* Maintain excellent standards of clinic cleanliness, hygiene, maintenance and operational readiness.

* Oversee clinic inventory, procurement, stock control and consumables management.

* Ensure equipment servicing and operational resources are properly maintained.

* Monitor operational efficiency and continuously identify opportunities for workflow improvements.

* Liaise with vendors, suppliers and internal departments to support clinic operations.

* Ensure all operational activities comply with company standards and regulatory requirements.

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Leadership & Team Management

* Lead, supervise, coach and inspire a high-performing clinic team.

* Foster a positive, collaborative and patient-focused workplace culture.

* Conduct onboarding, orientation and structured training programmes for new employees.

* Develop team members through coaching, mentoring and regular performance feedback.

* Manage staff scheduling, attendance, leave planning and manpower deployment.

* Conduct performance reviews and implement development plans.

* Support recruitment, succession planning and employee engagement initiatives.

* Promote accountability, professionalism and service excellence across the clinic.

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Patient Experience & Customer Service

* Deliver exceptional patient experiences and maintain the highest standards of customer service.

* Build strong, long-term relationships with patients to encourage loyalty and retention.

* Handle patient feedback, complaints and service recovery professionally and empathetically.

* Ensure personalised, ethical and premium patient care throughout every interaction.

* Continuously improve patient satisfaction and service quality.

* Support doctors and therapists in delivering a seamless treatment experience.

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Sales & Business Performance

* Drive clinic revenue growth through ethical consultation, excellent service and effective treatment package conversion.

* Work closely with doctors, therapists and patient service executives to achieve clinic sales targets.

* Monitor and analyse clinic KPIs, including:

* Revenue

* Sales conversion

* Customer retention

* Repeat visits

* Productivity

* Appointment utilisation

* Operational efficiency

* Review clinic performance regularly and implement improvement strategies.

* Support marketing campaigns, promotional activities and business development initiatives.

* Prepare daily, weekly and monthly operational and sales reports for Management.

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Compliance, PDPA & Governance

* Ensure full compliance with the Personal Data Protection Act (PDPA), Singapore healthcare regulations, workplace safety requirements and all company Standard Operating Procedures (SOPs).

* Safeguard the confidentiality, integrity and security of all patient records, medical information and company data.

* Ensure appropriate user access controls for clinic management systems (e.g. Plato), email accounts, CCTV systems and other operational platforms.

* Monitor and maintain compliance with company policies relating to patient privacy, documentation, information security and record retention.

* Ensure accurate and timely documentation of clinic operations, reports and administrative records.

* Conduct periodic operational, inventory and documentation audits to ensure compliance and operational integrity.

* Promptly identify, investigate and escalate operational, compliance or data security risks.

* Liaise with internal departments, vendors and external stakeholders while maintaining compliance with company policies.

* Support licensing requirements, internal audits and continuous quality improvement initiatives.

* Foster a culture of accountability, confidentiality and regulatory compliance throughout the clinic.

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Requirements

* Minimum 5 years of managerial experience within a medical aesthetics, aesthetics, dermatology, plastic surgery, healthcare, beauty, wellness or luxury service environment.

* Proven track record of leading successful teams and consistently achieving strong business and sales performance.

* Strong understanding of aesthetic clinic operations, consultation processes and premium patient service.

* Experience managing clinic KPIs, operational reporting and business performance.

* Strong leadership, coaching and people management skills.

* Excellent organisational, analytical and problem-solving abilities.

* Strong attention to detail and ability to manage multiple priorities.

* Excellent interpersonal and communication skills.

* Good understanding of the Personal Data Protection Act (PDPA) and the importance of patient confidentiality and data governance.

* Experience maintaining confidential patient information and implementing operational controls.

* Proficient in Microsoft Office applications.

* Experience using clinic management software such as Plato will be highly advantageous.

* Proficiency in spoken and written English.

* Proficiency in Mandarin Chinese will be an advantage to communicate effectively with Mandarin-speaking patients and business stakeholders.

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Preferred Qualifications

* Experience in a medical aesthetics, dermatology or plastic surgery clinic.

* Familiarity with Singapore medical aesthetics industry practices.

* Knowledge of regenerative aesthetics, aesthetic treatments and skincare technologies.

* Familiarity with Rejuran® treatment programmes.

* Experience implementing SOPs, operational improvements and quality assurance initiatives.

* Experience working with regional headquarters or international healthcare organisations.

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Key Competencies

* Leadership & Team Development

* Customer Service Excellence

* Sales & Business Acumen

* Operational Planning & Execution

* PDPA Compliance & Data Governance

* Problem Solving & Decision Making

* Strategic Thinking

* Communication & Stakeholder Management

* Attention to Detail

* Accountability & Ownership

* Adaptability & Resilience

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Who We’re Looking For

We’re looking for more than a manager—we’re looking for a leader.

You are a positive and inspiring leader who builds a culture of trust, accountability and collaboration. You motivate your team, develop their strengths and create an environment where employees feel valued, supported and empowered to perform at their best.

You possess an exceptional eye for detail and continuously seek opportunities to improve patient experiences, operational standards, compliance and business performance.

You understand the importance of safeguarding patient information, maintaining the highest ethical standards and ensuring compliance with regulatory requirements.

Most importantly, you take ownership of the clinic as though it were your own business and are committed to growing together with the company.

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Compensation & Benefits

* Monthly Salary: S$5,000 – S$7,000 (commensurate with qualifications and experience)

* Attractive commission and performance incentive scheme

* Staff treatment and product privileges

* External training and professional development opportunities

* Career progression within a growing medical aesthetics organisation

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Application Information

To help us better understand your experience, please include the following in your application:

* Previous medical aesthetics clinic(s) or brand(s) managed

* Number of team members managed

* Average monthly clinic revenue achieved

* Highest monthly clinic revenue achieved

* Key achievements in sales growth, operational excellence, team development and patient retention

* Experience with Plato or other clinic management systems

* Current salary

* Expected salary

* Notice period

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How to Apply

If you are passionate about medical aesthetics, committed to delivering exceptional patient care and ready to lead a high-performing team, we would love to hear from you.

Click Apply Now to submit your application.

Only shortlisted candidates will be contacted.