Assistant Controller, Traffic

Job Description:

• Coordinate with Team Leaders, Workshop to distribute the service & repair orders to the workshop teams depending on skill and automotive specialty.
• Monitor the progress of repairs and services by following up directly with workshop teams.
• Update the Customer Service Team on the vehicle status and completion of timing to facilitate communication with customers.
• Ensure that the service/repair order quotations include all service /repairs cost.
• Ensure the quotations are provided to the CSAs in a pre-agreed timeline.
• Monitor the process flow and adjust the necessary to improve efficiency.
• Coordinate the service standard of the sub-contractors
• Monitor the vehicles sent to the sub-contractors are serviced / repaired / returned to the Company within a pre-agreed timeline.
• Prepare all required reports.
• Monitor the parking lot space availability to maximize capacity.
• Manage and assign job distribution to the Drivers.
• Driving and route planning to facilitate logistics and assets movement
• Performs ad hoc duties as assigned by Superiors

Requirements:

• Minimum GCE 'N' Level qualification or equivalent
• 2-3 years experience in Operations and Servicing of Automotive Industry
• Proficient in Microsoft office applications
• Good interpersonal and communication skills
• Good coordination skills and data analyzing
• Excellent in computer knowledge, strong verbal and written communication skills
• Prefer to have some administration experience (can be less than a year), open to those without as training will be provided