Assistant Manager, Medical

Job Summary:

· Provide administrative and project coordination support to the Medical Director, including executive communications, strategic initiatives, and hospital leadership engagements.

· Assist with the coordination and monitoring of hospital-wide quality improvement and clinical governance activities, including tracking quality metrics, audits, and committee functions.

· Perform secretariat duties at Medical Board & Medical Advisory Board meetings.

· Lead and manage the Medical Admin team to ensure efficient administrative support for clinical departments, maintenance of high service standards, and continuous process improvement.

Key Responsibilities:

1. Strategic Coordination & Project Execution

· Provide operational and strategic coordination support to the Medical Director and Clinical Quality Chairman across a wide range of medical affairs and quality initiatives.

· Coordinate the development, implementation, and monitoring of projects, clinical governance activities, and strategic priorities.

· Assist in drafting, reviewing, and disseminating key reports, presentations, internal communications, and policy documents.

· Support department compliance activities including accreditation, licensing, and regulatory audits by compiling data, preparing documentation, and facilitating submission processes.

2. Clinical Governance & Quality Support

· Coordinate clinical quality and patient safety initiatives, including RCA processes, clinical audits, incident reporting, and tracking of quality indicators.

· Provide administrative and logistical support to Clinical Governance Committees

· Work closely with clinical teams and quality leads to ensure timely reporting and data submission for continuous quality improvement.

· Maintain proper documentation and records for quality activities and ensure readiness for audits and reviews.

3. Oversight of Medical Administration Team

· Supervise and lead a team of medical administrative staff supporting clinical departments and senior medical leadership.

· Oversee daily operations including task allocation, rostering, performance appraisal, and staff training.

· Review and optimize workflows, SOPs, and resource planning to enhance service delivery and operational efficiency.

· Promote a high standard of professionalism and responsiveness within the medical admin team.

4. Secretariat to Medical Board and Medical Advisory Committee

· Serve as Secretariat to the Medical Board and Medical Advisory Committee (MAC).

· Organize and facilitate meetings including agenda setting, documentation preparation, minute-taking, and follow-up on action items.

· Maintain up-to-date records of committee proceedings, decisions, and membership.

· Ensure compliance with governance protocols and timely communication with committee members and relevant departments.

Job Requirements:

· Degree in Health Sciences or its equivalent, with a minimum 4-6 years’ working experience in a healthcare environment

· Possess 5 years of working experience, including 1 to 2 years in supervisory role for Assistant Manager position.

· Experience and skills in project management, hospital operations, medical governance structures and quality framework

· Good oral and written communication skills

· Proficient in Microsoft Office Suite; familiarity with statistical tools and data visualization dashboards is a plus

· Organized and detail-orientated

· Could work independently and under pressure

· Strong work ethics