Assistant Manager, Healthcare Management #HYN

You will be responsible for the following:

• Manage patient feedback and all related matters, including investigations, service recovery with the feedback providers, follow-up with staff to address the issues raised, crafting of replies and related data entry for reporting.
• Contact patients to seek feedback for service improvement and service recovery, and to work closely with staff to follow up and address the feedback issues through the conduct of Patient Focus Group sessions. 
• Assist with other patient relations functions such as the preparation of reports and analysis, including the monthly reports (Compliments/Feedback), and sharing relevant information with senior management and other departments as required.
• Serve as a resource-person and maintain positive relationships with doctors, patients, relatives and colleagues.
• Contribute articles to the newsletter via identifying of good stories for sharing and educating the ground staff.
• Work independently across multiple polyclinic locations to run campaigns and take on an active role in identifying and initiating service improvement activities to help improve service delivery.
• Ad-hoc duties as assigned by Department Head or Managers.

Requirements

• Degree holders with 2-3 years of experience in healthcare or hospitality industry.
• Excellent verbal and written skills in English essential and conversant in local dialects or other major foreign languages for diverse patient interactions.

Apply now by sending your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified.

Ashley Loo Yan Ni | R2095115 | EA License Number: 99C4599

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