Back-Office Bank Operations Processing Officer (Card Member Payments)

What hiring team is looking for:

- Attention to details, fast learner, and good disposition. Focusing on data entry.

Job Description and Responsibilities

The role of the Card Operations Officer is to facilitate the processing of payments and postings from

internal stakeholders on a daily basis within the specified SLA, in addition to managing queries from

internally. This role entails the candidate to be working closely with Team Manager to ensure all

deliverables are met for the team.

Staff to be involved in:

• Processing of Fund Transfer, SmartPay, Cashplus, Balance Transfer, Refunds requests

• Ensuring accuracy of financial entries posted

• Tracking of own daily productivity on trackers

• Handling of emails from internal stakeholders

• Timely closure of service requests assigned

• Assist in the reconciliation of ledgers used for Card Operations

• Ensure all documents are filed and archived in accordance with bank and regulatory policy

• Adherence to risk and compliance standards of the bank

• Team player and demonstrates personal excellence in going beyond

• Performing any other administrative tasks as required by the management

Requirements

• Diploma/Degree Holder

• Preferably 1 - 2 years of relevant banking experience

• Independent and able to multi-task and cope with change and in a fast-paced environment

• Possess strong analytical and problem-solving skills, able to think objectively and 'think outside

the box' when analyzing issues

• Meticulous with an eye for details and quality mindset

• Strong cross-functional collaboration and communications skills, driving outcomes through

influence and negotiations

• Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word & PowerPoint