Beauty & Wellness Centre Manager

Company Overview

Yagyo Haven is a new beauty and wellness studio opening in Bugis by Dec 2025, blending traditional Eastern elegance with modern wellness and aesthetics to create a premium, relaxing, and confidence-boosting customer experience.

Job Summary

Lead the centre’s operations to deliver professional beauty and wellness services, drive team performance, manage resources, and enhance customer satisfaction in a premium spa environment.

Responsibilities

• Lead centre operations to ensure smooth, efficient, and professional service delivery aligned with company standards
• Develop and implement work plans, assign responsibilities, and monitor team achievement of operational, service, and sales targets
• Analyze customer needs and market trends to set service goals and performance standards that maintain competitiveness and satisfaction
• Monitor customer acquisition, retention, and feedback to improve service quality and strengthen client relationships
• Implement and maintain fair reward, incentive, and disciplinary systems to build a motivated and high-performing team
• Provide leadership, training, and guidance to consultants, therapists, and staff to enhance their technical, sales, and customer service skills
• Manage inventory, daily cash flow, and operational reports ensuring accuracy and compliance with company policies
• Ensure cleanliness, safety, and maintenance of all centre facilities, treatment rooms, and equipment
• Handle customer issues and complaints professionally, providing timely resolutions that uphold the company’s reputation
• Collaborate with management on marketing activities, promotions, and sales initiatives to achieve monthly revenue and profitability targets
• Maintain accurate records, reports, and communication with headquarters or management as required

Required competencies and certifications

• Ability to communicate effectively in Mandarin to serve Mandarin-speaking customers and staff
• At least 2 years of store/centre management experience with solid professional knowledge

Preferred competencies and qualifications

• Proven experience in managing beauty/wellness operations
• Prior beauty salon/spa management experience
• Strong professional ethics, with experience in promotions and staff training
• Team-oriented, with strong communication, interpersonal, and stress-management skills

Other Information

• The role involves supervising and working closely with female therapists in a female-focused spa environment to ensure client comfort and cultural sensitivity.
• Open to Singapore Citizens and Permanent Residents.