Business Operations Executive

Job Summary:

We are seeking a proactive and detail-oriented Operations Executive to support the day-to-day operations of our growing technology startup. The successful candidate will work closely with management and cross-functional teams to improve operational efficiency, coordinate projects, streamline processes, and ensure smooth business operations.

Key Responsibilities:

Operations Management

•           Coordinate and monitor daily business operations to ensure smooth execution across departments.

•           Develop, implement, and maintain operational processes, policies, and standard operating procedures (SOPs).

•           Identify process bottlenecks and recommend improvements to enhance productivity and efficiency.

•           Support the implementation of operational initiatives and company-wide projects.

Project Coordination

•           Track project timelines, deliverables, and milestones across multiple teams.

•           Facilitate communication between Product, Engineering, Sales, Marketing, and Customer Success teams.

•           Follow up on action items and ensure projects progress according to schedule.

•           Prepare project status reports and operational updates for management.

Business Administration

•           Manage company documentation, contracts, vendor records, and operational databases.

•           Coordinate procurement of software subscriptions, equipment, and office resources.

•           Assist in budgeting, expense tracking, and vendor management.

•           Support onboarding and offboarding processes for employees.

Data & Reporting

•           Maintain operational dashboards and key performance indicators (KPIs).

•           Collect, analyze, and present operational data to support decision-making.

•           Generate weekly and monthly reports on operational performance and project progress.

•           Monitor resource utilization and operational costs.

Process Improvement & Automation

•           Evaluate existing workflows and recommend automation opportunities.

•           Assist in implementing productivity and collaboration tools.

•           Drive continuous improvement initiatives across departments.

•           Ensure adherence to operational best practices.

Stakeholder Management

•           Serve as a point of contact for internal teams and external vendors.

•           Coordinate meetings, prepare agendas, and document action items.

•           Support management in executing strategic and operational priorities.

Requirements:

Qualifications

•           Diploma or Bachelor's Degree in Business Administration, Operations Management, Information Systems, or related fields.

•           2–5 years of experience in operations, project coordination, business administration, or a related role.

•           Experience in a technology startup or fast-paced environment is preferred.

Skills & Competencies

•           Strong organizational and multitasking abilities.

•           Excellent communication and stakeholder management skills.

•           Analytical mindset with strong problem-solving capabilities.

•           Ability to manage multiple projects simultaneously.

•           Proficiency in Microsoft Excel and Google Workspace.

•           Familiarity with project management tools such as Jira, Asana, ClickUp, or Monday.com.

•           Experience with data reporting and dashboard tools is an advantage.

•           Self-motivated, adaptable, and able to work independently.