Business Support Assistant

Company Overview

Aunix International Pte Ltd, registered in Singapore since 2015, specializes in OS&E solutions for hospitality. The company focuses on innovative buffet and banquet equipment design, integrating technology and green innovation to improve complex operations.

Job Summary

Manage order processing, inventory, customer enquiries, and sales support activities to ensure accurate, timely operations and positive customer experiences in a hospitality equipment specialist company.

Responsibilities

• Manage end-to-end order processing with accuracy, timeliness, and complete documentation to fulfill customer orders efficiently
• Respond promptly and professionally to customer and partner enquiries to maintain strong communication and support
• Monitor stock levels and update inventory records to ensure product availability and coordinate with relevant departments
• Organize schedules, meetings, and activity timelines for the sales support team to optimize team productivity
• Compile, update, and prepare sales kits, presentations, and product information to support sales efforts
• Coordinate with logistics partners and internal teams to ensure timely and accurate delivery of orders
• Address customer complaints and issues professionally to achieve positive resolutions and maintain customer satisfaction
• Maintain accurate and updated sales database records of customers, orders, and sales activities for reliable tracking
• Ensure all documents, records, and files are properly organized and complete to support operational efficiency
• Prepare, verify, and send monthly Statements of Account to clients, following up on discrepancies or outstanding payments promptly