Business Support Assistant

Job Description & Requirements

SG EPAY is a Singapore-based FinTech company licensed by the Monetary Authority of Singapore (MAS). We offer digital payment and acquiring services to merchants across the region, with a focus on innovation, compliance, and exceptional service. We are now looking for a professional and detail-oriented Business Support Assistant to support our team in day-to-day operations and business coordination.

Key Responsibilities

• Provide daily operational and administrative support to ensure smooth processing of payment transactions and related business functions.
• Assist in monitoring and reconciling daily payment settlements, identify inaccuracies, and escalate discrepancies to the relevant teams for resolution.
• Coordinate with internal departments (e.g., finance, customer service, IT) to ensure seamless workflow and address operational issues promptly.
• Prepare and maintain key operational reports and dashboards (e.g., transaction logs, settlement summaries, incident tracking).
• Support onboarding, training, and documentation updates for payment processes and compliance requirements.
• Handle routine enquiries and provide operational support to merchants and end-users on payment-related matters.
• Ensure all documentation, reporting, and record-keeping are maintained in compliance with company policies and regulatory standards.
• Assist in the incident management process: track, log, and follow up on operational issues till closure.
• Participate in regular reviews of operational processes, suggesting improvements to enhance workflow efficiency and controls.
• Take on any other ad hoc tasks or projects as assigned.

Requirements

• Minimum Diploma or equivalent preferred; fresh graduates may be considered.
• At least 1-2 years’ experience in operations, finance, payments, or a similar role (preferred but not required).
• Proficiency in Mandarin—both written and spoken—is required to liaise with Mandarin-speaking clients, merchants, or partners and to handle documents or communications in Mandarin.
• Strong attention to detail, organisational skills, and ability to multi-task in a fast-paced environment.
• Proficient in Microsoft Office applications—especially Excel and data tracking.
• Good interpersonal, teamwork, and problem-solving skills.
• Able to work independently with minimal supervision, yet be a team player.
• Knowledge or experience with payment platforms, electronic payments, or fintech operations will be a strong advantage.
• Willingness to occasionally work outside standard hours if business operations require.

Additional Attributes

• Positive attitude with a sense of initiative and responsibility.
• Able to work under pressure and maintain accuracy with high transaction volumes.
• Customer-oriented mindset and strong oral/written communication skills (in both English and Mandarin).