Call Center Associate (Customer Service / Monitoring / West)

• MNC Company
• Salary $2500 - $3000 + Allowances + Incentives
• Excellent Welfare and Benefits + Career progression
• Working location: Clementi
• 12 Hours Shift

Job Responsibilities:

• To provide technical troubleshooting support to customers on alarm issues in an effective and efficient manner
• To monitor and respond to alarm signals within service level targets
• To attend to customers’ enquiries on products, accounts, and services, and offer alternatives solutions to fulfil customer needs, ensuring total customer satisfaction
• To gather customer feedback, identify problem trends and highlight to Team Leader & Supervisors for discussion, service enhancement and resolution of problems
• To ensure that standard operational procedures (SOP) are adhered to
• To profile accounts based on account types and key priority accounts
• To demonstrate strong work commitment and work ethics
• To highlight SOP non-compliance to Team Leaders for correction, corrective, and preventive actions
• To adhere to plan work schedule & be available for overtime during emergencies in short notice
• Any others ad hoc duties as assigned

Job Requirements:

• Possess minimum GCE ‘O’ level and/or Nitec qualifications with 1 – 2 years of relevant experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

Leong Wei Ling (R23117584)

EA Recruitment Pte Ltd

EA License No: 21C0492