Claims Administrative Assistant

Claims Administrative Assistant

Company: Car Times Autolution Pte Ltd

Job Description

The Claims Administrative Assistant provides administrative and coordination support to the Claims Department. The role involves assisting with accident reporting, managing claim documentation, liaising with insurers, customers, surveyors and workshop personnel, and ensuring that motor insurance claims are processed accurately and promptly.

Key Responsibilities

Assist customers with accident reporting and ensure that all relevant accident details and supporting documents are properly recorded.

Provide customers with preliminary advice on accident liability based on the available information, accident circumstances and applicable claim guidelines, subject to final assessment by the insurer or relevant authority.

Explain the available claim and repair options to customers.

Prepare, submit and maintain insurance claim documents and records.

Liaise with insurance companies, loss adjusters, surveyors and customers regarding claim matters and status updates.

Follow up on outstanding documents, liability decisions, repair approvals and claim settlements.

Ensure that all claim files are complete, accurate and properly organised.

Update claim details and progress in the company’s management system.

Arrange vehicle inspections and coordinate repair progress with workshop personnel.

Respond to customer enquiries regarding insurance claims and vehicle repair status.

Prepare reports and provide daily administrative support to the Claims Manager.

Monitor claim turnaround times and ensure compliance with company procedures.

Perform any other administrative duties assigned by Management.

Requirements

Minimum GCE ‘O’ Level, NITEC, Diploma or an equivalent qualification.

At least one year of administrative experience. Experience in motor insurance claims or accident reporting will be an advantage.

Good communication and interpersonal skills.

Proficient in Microsoft Office applications, including Word, Excel and Outlook.

Able to work independently and manage multiple tasks effectively.

Strong organisational skills with good attention to detail.

Responsible, positive and customer-service oriented.